Editing and Printing Invoices

Invoice emails are automatically sent to your customers when they complete checkout to confirm their order was successfully placed. However, you can also print a physical copy for your own records or to include in your shipments. BigCommerce uses a default template that you can customize to suit your needs.

The default email sent to customers always contains the following elements:

1. Email Header — contains a greeting message, usually "Thanks for your Order" and the Order ID number
2. Customer Address — the customer's shipping and billing address for this order
3. Payment Method — the payment method used when the order was placed
4. Cart Contents — The name, quantity, and price of the products purchased are listed, along with the selected variant if your products have options. A breakdown of the charges and the payment method are listed in this area as well.

The text, colors, and layout can be adjusted. See our customization instructions below.

You can print the invoice of a single order in the control panel.

Go to Orders › View and click the action icon to the right of the order you want to print an invoice for, then select Print Invoice.

Your browser’s print dialog box will appear. Adjust any settings, then print your invoice.

It is also possible to print multiple order invoices at a time.

Go to Orders › View, then check the box to the left of all orders you want to print an invoice for.

Select Print Invoices for Selected from the Choose an action dropdown menu.

Click Confirm. When your browser’s print dialog box appears, adjust any settings you deem appropriate, then print your invoices.

• Customizing the Subject Line
• Customizing the 'Thanks for Your Order' Text

The default template can be adjusted by going to Marketing › Transactional Emails. It will look like this by default: 

Customizing the Subject Line

By default, the invoice email subject line contains the text "Your Order Confirmation". You can edit the subject line to match your store's branding and give it a more personalized feel.

Go to Marketing › Transactional Emails and click Action › Edit to the right of the template you want to edit.

Under the Code tab, you can edit the subject line using HTML and Handlebars code. The subject has a maximum character limit of 255. For more information, see our Dev Center articles Email Templates Overview and Handlebars Reference.

When you're finished, save your changes.

Customizing the 'Thanks for Your Order' Text

By default, your customers' invoice emails have a "Thanks for your order" message included along the top.  Adding your own message can make it sound more personalized and match the branding of your store.

For more ways to add branding and personalization to your emails, see Customizing Emails.

To change this message, go to Marketing › Transactional Emails and click Action › Edit to the right of the template.

Edit the Phrase to change the thank you message, then save your changes.

Can I change the subject line of the email?

Yes. See Customizing Emails for instructions.

Do I have to use the default email?

No. The invoice email can be turned off by clicking the menu to the right of the template and selecting Disable. However, if you do not have another invoicing solution already set up, the customer will not receive any notification. The App Marketplace offers several solutions for invoice, abandoned cart, and order status emails.

Can it display tax as its own line item in the invoice email?

No, it is not possible to display tax at its own line item.

Can I remove the 'Powered by BigCommerce' message from the email?

Yes, instructions for this can be found in Customizing Emails.

Is there a way to preview emails before they are sent to customers?

Yes, you can preview emails by clicking the Send Test Email button.