Using the Ask a Partner Community Group
The Ask a Design Partner Community group is a resource for getting assistance with your store’s design. You can post requests large or small and get help from certified BigCommerce Design & Solution Partners.
Did you know? To post in the Ask a Design Partner group, first you have to login to the BigCommerce Community. See Logging into the Community for instructions on creating an account for the Community.
Finding the Ask a Design Partner Group
2. Click on Groups in the top menu.
3. In the list of groups, click on Ask a Design Partner.
4. If you are logged in you can create a new post, reply to a post or Join the group.
Creating a Design Request Post
When making a design request or asking a question, include the following information:
Your store’s URL (e.g. www.bigcommerce.com)
The name of your Theme - You can find this by going to Storefront Design › My Themes
The more details you can provide, the easier it is for the design partner to understand the request and provide solutions.
How do I know if I get a response? Responses to your post will send an email with a link back to your post. Click the link to get back to your post and respond.