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Using the Ask a Partner Community Group

The Ask a Design Partner Community group is a resource for getting assistance with your store’s design. You can post requests large or small and get help from certified BigCommerce Design & Solution Partners.


Did you know? To post in the Ask a Design Partner group, first you have to login to the BigCommerce Community. See Logging into the Community for instructions on creating an account for the Community.

Finding the Ask a Design Partner Group

1. Go to or simply click here to go directly to the group.

2. Click on Groups in the top menu.

Groups tab

3. In the list of groups, click on Ask a Design Partner.

Ask a partner group

4. If you are logged in you can create a new post, reply to a post or Join the group.

Creating a Design Request Post

When making a design request or asking a question, include the following information:

Example Post

The more details you can provide, the easier it is for the design partner to understand the request and provide solutions.  


How do I know if I get a response? Responses to your post will send an email with a link back to your post. Click the link to get back to your post and respond.

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