Getting Started with the New Control Panel

The next iteration of the BigCommerce control panel navigation has been organized to make common processes and reports easier to access and complete.

Old control panel dashboard and navigation

New control panel dashboard and navigation

Old control panel (top navigation)New control panel (left navigation)

Some new features in BigCommerce like Facebook Shop, Pinterest Buyable Pins, and Square POS require the new control panel in order to work.

If you aren't presented with a link or banner to upgrade in your control panel, contact our support team to get switched over.

What's Moved?

If you are familiar with previous versions of the control panel, one of the first things you will notice is the Search box, View Store link, and User Actions menu have moved from the top of the screen to the left navigation area.

Both the Dashboard link and the BigCommerce logo will return you to your control panel's dashboard.

The BigCommerce logo and dashboard link will return you to your stores dashboard overview screen

The Search box will search through your store's products, orders, and customers.

The Search box will search through your store's products, orders, and customers

Notifications and store events (e.g. order messages, pending reviews, test mode warnings) are listed under Events on your control panel's dashboard.

Notifications appear in your dashboard to alert you to certain store events, updates or statuses

User Actions, like Update profile, Change password, and Log out are listed under your store and user name at the bottom of the left navigation. Click the arrow to expand the menu. If you are logged in as the store owner user, your store's Support Pin is also displayed. Click your store name to open your store's homepage in a new tab.

The User Actions drawer located at the bottom of the left navigation

Navigation links that were previously listed left to right at the top of the control panel (i.e. orders, products, customers, web content, marketing, and analytics) are listed top to bottom on the left of the screen. Clicking on these will slide out a menu with the links for that topic.

Depending on your screen size, it may be necessary to maximize your browser window, set your browser's zoom to 100%, or scroll in order to see all links in the left navigation.

All links previously accessible from the Setup & Tools menu have been divided into the Store Setup, Account Settings, Advanced Settings and Server Settings menus.

Left navigation in the new control panel

Theme and design options found under the Design link in the top right of the old control panel are now under the Storefront Design link in the new left navigation.

Google XML Sitemap has moved from Marketing to Server Settings.

Finally, all resource links previously listed under the Help link in the top of the old control panel are now accessed from the Help link toward the bottom of the navigation. Supplementing the Support Pin, Support Portal, Community Forum and BigCommerce University, there are new help links for Email Support, Live Chat, and Getting Started.

Help submenu in the left navigation

Live Chat is selectable only when there are available chat agents, and will display as Online or Offline.

Getting Started is a checklist of key tasks to get your store up and running. It's shown for new stores before they're launched and is available here post-launch.

Navigation Hierarchy




Storefront Content



Channel Manager

Storefront Design


Store Setup

Account Settings

Advanced Settings

Server Settings


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