Finding Your Support PIN
Your BigCommerce Support PIN is a unique 4-6 digit number only accessible to the owner of the account. This number does not change and is used by the BigCommerce tech support and billing teams to verify your ownership or permission to access your control panel and billing details. We require you to have this number when calling in to ensure that only authorized parties receive information or assistance with accessing your store or billing information.
Accessing the Support PIN in the Control Panel
Accessing the Support PIN in the Account Dashboard
You can access your support PIN by logging into your billing area, and can be found here even if your store is suspended or cancelled. Your support PIN will be located in the top right corner.
Locating the Support PIN in Your Welcome Email
When you first created your store, you received an email with the subject line:
- Login details for your new BigCommerce store
This message contains the login URL for your control panel, your username, and support PIN.
Verifying by Phone
If you're unable to find or access your support PIN, contact our phone support team (24/7) and we can verify you using the credit/debit cart we have on file for the account.