Locating Your Support PIN

The Support PIN is a unique 4-6 digit number only accessible to the owner of the account. This number does not change and is used by BigCommerce Tech Support and Billing teams to verify your ownership or permission to access your control panel and billing details. We require you to have this number when calling in to ensure that only authorized parties receive information or assistance with accessing your store or billing information.

If for any reason you are unable to locate your support PIN, our phone support team can verify with the credit card used to pay for the account.

Accessing the Support PIN through the Control Panel

1. Log in to your store as the Store Owner. No other user role will be able to see the support PIN. If you aren't sure which account is the Store Owner, seeĀ Store Owner User Role and Permissions.

2. Click on your username in the lower left. It will expand to provide more information, including the support PIN.

Your support PIN can be found in the bottom left of the control panel if you're logged in as the store owner

Suspended or Cancelled Accounts

If your account has been cancelled or suspended, you can access your support PIN by logging into your billing area. The account will be located in the top right corner.

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