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Finding Your Support PIN

Your BigCommerce Support PIN is a unique 4-6 digit number only accessible to the owner of the account. This number does not change and is used by the BigCommerce tech support and billing teams to verify your ownership or permission to access your control panel and billing details. We require you to have this number when calling in to ensure that only authorized parties receive information or assistance with accessing your store or billing information.


Accessing the Support PIN in the Control Panel

1. Log in to your store as the Store Owner. No other user role will be able to see the support PIN.

2. Your support PIN is located at the bottom left of the control panel navigation.

Support PIN location in the bottom left of the control panel


Accessing the Support PIN in the Account Dashboard

You can access your support PIN by logging into your billing area, and can be found here even if your store is suspended or cancelled. Your support PIN will be located in the top right corner.

Support PIN location in the BigCommerce Account Dashboard


Locating the Support PIN in Your Welcome Email

When you first created your store, you received an email with the subject line:

  • Login details for your new BigCommerce store

This message contains the login URL for your control panel, your username, and support PIN.

New store creation email featuring your URL, username, and support PIN


Verifying by Phone

If you're unable to find or access your support PIN, contact our phone support team (24/7) and we can verify you using the credit/debit cart we have on file for the account.

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