Giving Customers a Store Credit
Offering your customers store credit can be a great way of improving customer retention. Store credit can be issued right from the control panel to customers who’ve created an account. Although offering store credit doesn’t suit every business, there are certain advantages. Store credit can be given:
- to reward customers for their business
- to encourage sales during certain periods
- to offer compensation for a poor experience
Giving Customers Store Credit
Go to Customers › View, and locate the customer you would like to give store credit. Enter the amount of credit to be applied to the customer's account in the Store Credit column, then click Save.
Paying with Store Credit
To apply store credit to an order when checking out, a customer must first log in to their account. Once logged in, they will see their available store credit listed in the top menu bar of your homepage or on their account page. This may vary from theme to theme.
Top menu bar example:
When that customer then goes to check out, they will be given the option to use their store credit to pay for their order or to use an alternative payment method and save the store credit for a future purchase.
Checkout showing store credit being used: