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Giving Customers a Store Credit

Offering your customers store credit can be a great way of improving customer retention. Store credit can be issued right from the control panel to customers who’ve created an account. Although offering store credit doesn’t suit every business, there are certain advantages. Store credit can be given:

  • to reward customers for their business
  • to encourage sales during certain periods
  • to offer compensation for a poor experience

Giving Customers Store Credit

Go to CustomersView, and locate the customer you would like to give store credit. Enter the amount of credit to be applied to the customer's account in the Store Credit column, then click Save.

Store Credit in the View Customers screen

Paying with Store Credit

To apply store credit to an order when checking out, a customer must first log in to their account. Once logged in, they will see their available store credit listed in the top menu bar of your homepage or on their account page. This may vary from theme to theme.

Top menu bar example:

Store credit shown in the top menu bar

Account example:

Store credit shown in the account menu

When that customer then goes to check out, they will be given the option to use their store credit to pay for their order or to use an alternative payment method and save the store credit for a future purchase.

Store credit checkout option

Checkout showing store credit being used:

Checkout showing store credit being used

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