Giving Customers a Store Credit

Giving Customers Store Credit

Store credit can be used by your customers as payment when checking out. In order to do so, the customer will need to be logged in to their store account.

1. Go to Customers › View, and locate the Store Credit column.

Store Credit in the View Customers screen

2. Enter the amount of credit to be applied to the customer's account, then click Save.

Applying credit to a customer's account does not automatically notify them that they have received the credit.

Paying with Store Credit

To apply store credit to an order when checking out, a customer must first log in to their account. Once logged in they will see their available store credit listed in the My Account menu.

Store credit cannot be applied when creating manual orders in the control panel. If necessary, you may apply a discount to the order, then manually update the customer's store credit amount after processing the order.

My Account screen available store credit.

When that customer then goes to check out, they will be given the option to use their store credit to pay for their order or to use an alternative payment method and save the store credit for a future purchase.

Pay with store credit option.

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