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Changing the Shipping Error Message at Checkout

When a shopper attempts to check out the shipping manager check that the order meets all the appropriate criteria. If there is something in the order that falls outside your shipping criteria, the shopper will receive an error message. By default it reads "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address."

Default checkout error message as it appears to a customer on your storefront

 
 

Troubleshooting

The most common reason the error message appears is when the shopper's shipping address is not included in any of your defined Shipping Zones. It will also trigger if the weight or dimension of the order exceeds the limits of your shipping methods. See Unable to Generate Shipping Quotes for more information.

 
 

Changing the Message

To update the error message, go to Store SetupShipping and scroll down to Out of delivery zone message, and click Edit.

Out of delivery zone message Edit button

Update your Message. When you are finished, Submit your changes.

Message and Submit button highlighted in the Configure Fallback Message popup

We recommend changing the message to something that is clear and has a direct call to action. For example, you can:

  • explain why you don't ship to a particular location
  • provide the customer with alternatives 
  • provide contact information to help complete the order manually

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