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Creating a Test Order

Before you launch your store, or after you've changed your checkout settings, it's a good idea to place a test order from your storefront. This approach allows you to ensure everything functions as you intend and can provide insight into your customers’ shopping experience.

These instructions assume you have already connected a payment gateway, set up shipping and set up your taxes. Additionally, you'll need to use an existing product or create a test product. We recommend creating a $1 test product if you plan on testing a real payment gateway.

Testing Shipping and Tax Settings

To create a test order, you will need to visit your storefront and place an order as if you were a shopper. If you're in the control panel, click View Store to go directly to your storefront.

View Store link

Navigate to your test product and add it to your cart. View your cart and click Add Info next to Shipping. Enter your shipping information, then click Estimate Shipping to populate your shipping options.

Highlighted Estimate Shipping button

Select an option and click Update shipping cost to ensure the appropriate shipping methods and taxes are being calculated correctly. If you received an error, see the Troubleshooting section below.

Highlighted Update shipping cost button

When you are ready, click Check out to continue the order and test your payment gateway settings.

Troubleshooting Shipping

If you are seeing any of the symptoms below, there may be a problem with how your shipping methods are set up.

  • You receive "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address." when checking out
  • You do not see a shipping quote that should show up (e.g. no USPS quotes show up)
  • Trying "Get a quote" when testing a shipping method does not do anything

These symptoms occur when the shopping cart cannot find a working shipping method for the combination of products and shipping address you've entered. Read through the Troubleshooting | Shipping Errors support article to determine what is causing the error and how to resolve it.

Testing Payment Gateway Settings

You can complete a test order with either the BigCommerce Test Payment Gateway, which will process the order without charging a card, or with one of our payment gateway integrations, which will process a real transaction.

BigCommerce Test Payment Gateway

Navigate to your test product and add it to your cart if you have not done so already. When you reach the checkout page, complete the checkout steps as a guest and use a real address to ensure that shipping and tax are calculated correctly.

When you reach the Payment section, use 4111 1111 1111 1111 for the card number. If you are using optimized one-page-checkout, the card type will automatically be detected for you. If you are using a different checkout type, choose Visa as the card type.

Payment section

Complete the payment section by entering any values for name, expiration date, and CVV. Click Place Order to complete the test order. You will land on a page thanking you for your order, which can now be viewed in the control panel.

Payment Gateway Integration

Navigate to your test product and add it to your cart if you have not done so already. When you reach the checkout page, complete the checkout steps as a guest and use a real address to ensure that shipping and tax are calculated correctly.

When you reach the Payment section, enter your credit card details. Click Place Order to complete the test order. You will land on a page thanking you for your order. If the payment was unsuccessful, checking the System Log in your Store Logs may provide some details for why the transaction failed.

If you did not receive an error, continue to Viewing the Test Order to cancel and refund the order.

Viewing the Test Order

Go to OrdersView. The order you just placed should be listed with a status of Awaiting Fulfillment (physical products) or Complete (downloadable products). If you used a real payment gateway, be sure to cancel and refund the order now that testing has been completed.

Viewing order details

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