Paying Your BigCommerce Invoice

The subscription fee for your BigCommerce store is drawn automatically on a monthly or yearly basis, depending on the type of plan you signed up for. If for some reason the payment fails — for instance, if you cancel your credit card — you can manually pay your invoice.

Paying an Invoice

The process of manually paying your invoice differs depending on which billing and accounting system your store is using. Determine which billing system your store is using and choose the corresponding set of instructions below.

1. When signed into your store's control panel as the Store Owner, go to Account SettingsAccount Summary. You can also log in to the BigCommerce Account Dashboard directly.

2. Any unpaid invoices will be listed on the account overview screen in a section marked Previous Invoices.

3. Click Pay Now.

Pay Now button

4. Enter your payment details, then click Submit.

Submit button

1. Log in to your client area. Any unpaid invoices will be listed on the Home screen in a section marked Due Invoices.

2. Click View Invoice to the right of the invoice you wish to pay.

The View Invoice link.

3. A new window will open to display the details of your invoice. Click Pay Now on the right side of the page, and enter your payment details.

The Pay Now button.

Viewing and Printing Previous Invoices

1. From the Account Dashboard, go to My AccountInvoices. If you are not already signed in to your Account Dashboard, log in to your store's control panel as the Store Owner and go to Account SettingsInvoices.

2. To download a PDF copy of an invoice to your computer, click Download to its left.

Download your invoice to view or print it

Once it is downloaded, you can open your PDF file and print it for your records.

Potential Errors

Billing Address Mismatch

If the billing address associated with your card does not match your BigCommerce account's address, the payment will fail. To update your account address, use the steps below.

  • BigCommerce Account Dashboard – Go to Account Details, then click Edit to the right of the contact listed as the billing contact.
  • Legacy Client Area Go to BillingAccount Details and edit your contact information.

The Account Details link.

MAX 7 Error

A MAX 7 error occurs when the geographic distance between your billing address and the location you are attempting to make a payment from is too great. For example, attempting to pay an invoice while vacationing in a different state or country would result in a MAX 7 error. Our system uses your device's IP address to determine the zip code of your location when attempting to make a payment. To avoid this error, only attempt to process the payment while in the same zip code as your billing address.

Card Blocked for Too Many Failed Attempts

Multiple failed payment attempts will cause your card to be blocked at the gateway for 24 - 48 hours. If this occurs, you will not be able to use that card for payment until it has been unblocked.

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