Setting Store as Down for Maintenance

This article covers the down for maintenance setting used by stores that have already launched. For stores that have not yet launched, see Previewing a Store Before Launch.

The Store Status setting allows you to place your store in maintenance mode and display a custom message to your store's visitors. Anyone signed into their store user account will be able to access the store's front end.

Example of the Down for Maintenance message on a BigCommerce storefront.

 

Just so you know! API connections to third parties will not work while your store is in maintenance mode.

Enabling Maintenance Mode

1. Go to SettingsStore SetupStore Settings, then toggle the Store Status setting to Down for Maintenance.

2. Enter a custom message to be displayed to your customers or leave the default message. Although there is no character limit on this field, the page on your storefront which displays it was not designed to handle more than ~2,000 characters.

 

Speak code? The Message field also accepts HTML, allowing you or your designer more freedom when structuring your custom message.

The Down for Maintenance setting.

3. Save your changes.

Viewing Your Site

While in maintenance mode any user logged in with admin permissions is able to view your storefront.

1. Click the View Store icon in the upper right side of the control panel.

2. Click the Click here to see your store link.

The Click here to see your store link.

Your store's homepage will load with a notification box in the upper left side of the screen indicating that your store is currently down for maintenance. Click and drag this box to move it.

To see your store’s maintenance message again — for example, if you are customizing the messaging — click the Click here to see what your visitors will see link.

Link to view your store as a visitor while in Down for Maintenance Mode

SEO Impact

If a search engine attempts to crawl your site while it is in maintenance mode, they will see the maintenance mode page and receive a 503 server response. This response indicates to search engines that your site is down for maintenance and to “come back later”, which should prevent them from de-listing your site in their indices.

See Google’s blog post How to deal with planned site downtime for more information.

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