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Creating a Privacy Policy


What is a Privacy Policy?

A privacy policy is a legal statement that explains to your website visitors what information you collect about them, when you collect it, and how you use it. It's meant to reassure visitors that their confidential information is safe and secure, and will only be used in relation to your business.

Many states, countries and other jurisdictions require a privacy policy by law for websites that collect any information from visitors. Being an ecommerce platform, your BigCommerce store collects some personal information from your shoppers and customers, such as their email address, name, shipping address and phone number.

Your BigCommerce store does not store your customers' credit card information. It is stored separately by your payment gateway.

Another reason for having a privacy policy is to inform visitors that when they click a link to leave your site and go to a third-party website, the privacy policy in place on your site is no longer enforced. It is the visitor's responsibility to check the third-party website's policies.

Browser Cookies

A browser cookie is a small amount of information sent from a website and saved into a visitor’s web browser.

Commonly, websites use cookies to:

  • track the surfing habits of visitors
  • make it easier for returning customers to login
  • remember what products were added to the shopping cart

When cookies are used in these ways, it must be made apparent in the site's privacy policy. BigCommerce does use cookies to remember what is in a shopper's shopping cart. This helps generate information for the Abandoned Cart Saver.

Adding a Privacy Policy

You can use one of your store's web pages to publish your privacy policy. See the section on Creating a Web Content Page under Web Pages for more information.

Many website owners choose to block search engines from crawling their privacy policy pages in preference to their more relevant content, category or product pages. See our article on using the Robots.txt File for more information.

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