Shipping Labels

We’ve integrated with Endicia to offer real-time USPS quotes and easy label printing right from your control panel. We chose to partner with Endicia because they have printed more than $14 billion worth of postage in their 15+ years in the ecommerce shipping business. You'll have the option to sign up for a no-fee Endicia account or upgrade for additional postage discounts and mail classes.

 

Notice: We've introduced a new beta feature to shipping labels created through our Endicia integration. The feature will add your company logo to the top of the label with the BigCommerce logo at the bottom of the label. See Beta Feature for additional information.

Requirements

  • Merchants must have either a paid or free Endicia account.
  • Products must have physical dimensions to calculate shipping costs accurately.

Setting up an Endicia Account

With our integration with Endica, you can create an account directly from within your BigCommerce control panel. To get started, go to Store SetupShipping. Scroll down to the Shipping Labels section and click Set up next to USPS.

Highlighted USPS Set up button in the Shipping Labels section

In the window that appears, click Connect it here if you already have an Endicia account. Otherwise, fill out the form to create one. You will have the option to sign up for a free account or upgrade to a paid version for additional savings on postage.

Account creation window with Connect it here highlighted

Printing and Reprinting Labels

Create the shipment and choose the USPS package and service combinations that your shipment qualifies for. Note that a label cannot be adjusted once it has been created. However, labels can be voided and canceled if a mistake is made. When you are ready, click Create shipment, proceed to print.

You will be presented with a Print Shipping Label window. We have broken this window into five parts.

Print Shipping Label window

  1. Shipment summary — An overview of the information: items included in this shipment, weight, dimensions, and shipping address.
  2. Shipping Label — You can choose a horizontal, 8.5” x 11” letter sized document, which is best suited for normal printers. Alternatively, you can choose a vertical 4” x 6” format, which works better with a dedicated label printer such as a DYMO or Zebra printer. Use the Print Test links to do a test run before purchasing the label.
  3. Shipping deducted from postage balance — If you have purchased Signature Confirmation or Endicia Insurance, you will see how each contributes to the total postage cost.
  4. Postage Balance — This displays your current Endicia postage balance. Use the Add more link to add additional funds. Adding funds will charge the payment method you have set up in your Endicia account.
  5. Print Packing Slip / Purchase and Print Label — These will trigger your browser’s print dialog.

Once the label is printed, a Marked as Shipped button will appear for you to update the order status, and return to the View Orders screen. Additionally, a tracking number will be generated in the shipping label and automatically sent when the order status is marked as shipped.

Reprinting Labels

You can quickly and easily reprint labels by viewing the shipment.

1. Go to OrdersView. Click the + icon to the left of an order to expand its details.

2. Click the shipment number in the Order column on the right.

Expanded order showing the shipment number

3. Click Print Postage Label

4. Click Reprint Label.

Reprint label button in the Print Shipping Label screen

Adding Funds to Your Postage Account

Once you have set up USPS by Endicia as a shipping option, you can check your balance and add funds to your Endicia postage account directly from the BigCommerce control panel.

1. Go to Store Setup › Shipping.

2. Click Edit next to a zone that has USPS by Endicia enabled.

Shipping zone with the Edit button highlighted

3. Scroll down to Real-time shipping quotes, and click Edit next to USPS by Endicia.

USPS shipping option with the Edit button highlighted

4. A Configure USPS window will appear. Click the Postage Balance tab.

Highlighted Postage Balance tab

5. Here you will see your Current Postage Balance and have the option to add additional funds. Clicking the Add to balance button will automatically debit the Amount specified from the payment method linked to your endicia.com account. The minimum amount that can be added is $10.

Add Postage screen

Refunding Postage

Postage misprints may be eligible for a refund. To qualify, the package must not have been scanned by the USPS and must be requested within 30 days of printing. Note that the order's status will remain Shipped, even if the label is refunded.

You will need to manually update the order status to send a new customer order notification. Use the following steps to refund the postage form within your control panel.

1. Go to OrdersView. Locate the order whose postage needs refunding and click the + icon to the left of the order to expand it.

2. In the right Order column, click on the shipment number of the shipment to be refunded.

Expanded order showing the shipment number

3. Click Print Postage Label.

4. Click Refund.

Refund label button in the the Print Shipping Label screen

Non-USPS Labels

If you need to print USPS labels in bulk or print labels for other carriers, we recommend using our integration with ShipStation. ShipStation lets you print labels for USPS, FedEx, UPS, DHL, Australia Post, and many more. Alternative shipping label options are available in our app marketplace.

Beta Feature

The new beta feature will add logos to both domestic and international shipping labels created through our Endicia integration. The beta will use the existing store logo and automatically scale it to fit within the label. Your company logo will be placed at the top of the label, and the BigCommerce logo will be at the bottom. Only the 8.5"; x 11" format will be supported during the beta. If you do not have a logo uploaded, see Using a Logo Image to learn how to upload one.

Note that the logos cannot be modified during the beta. Contact our support team if you would like the feature disabled or wish to provide feedback about the beta.

Available Services

The services are broken down into plans as follows:

  • Free:
    • Priority Mail
    • Priority Mail Express
    • Priority Mail International
    • Priority Mail Express International
    • First Class Package Service
  • Premium:
    • Priority Mail
    • Priority Mail Express
    • Priority Mail International
    • Priority Mail Express International
    • First Class Package Service
    • First Class Mail International
    • Media Mail
    • Parcel Select
    • Library Mail

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