Store Settings

Under Store SetupStore Settings, you can control the many aspects of your store both behind the scenes and live on your storefront. Here you can set up email notifications, SEO, and how information is displayed on product pages. Click on the section name in this article to expand the section and learn more about each of the tabs in Store Settings.

In some versions of the control panel, this is located under Setup & ToolsCustomize your storeStore Settings.
 

Don't see some of the options? In some Stencil themes these settings are handled in the Theme Editor.

Website Settings

Store Status

The Store Status setting.

  • Down for Maintenance — Determines whether your store is publicly accessible on the internet (Open) or displays a “maintenance” message (Down for Maintenance). If toggled to Down for Maintenance, a message field will display, allowing you to customize the text that displays on the maintenance page.
 

Want to know more? For more information, see Maintenance Mode.

Country

The Country setting.

  • Country — Displays the country that your store operates from. This is set automatically when your store is created, and cannot be edited.

Physical Dimension Settings

The Physical Dimension settings.

  • Weight Measurements — Determines the weight measurement used when calculating the weight of physical products in your store. Available options are Pounds, Ounces, Kilograms, Grams, and Tonnes.
  • Length Measurements — Determines the length measurement used when calculating the dimensions of physical products in your store. Available options are Inches or Centimeters.
  • Decimal Token — Determines the token or character to use as the decimal separator for your product’s prices.
  • Thousands Token — Determines the token or character to use as the thousands separator for your product’s prices.
  • Decimal Places — Determines the number of decimal prices to display your product prices to.
  • Factoring Dimension — Determines the dimension that will be added up per product when generating shipping quotes. If Product Depth is selected, then shipping quotes would be based on these dimensions:
    • Width = Maximum width out of all products in the order
    • Height = Maximum height out of all products in the order
    • Depth = The sum of all depths of the products in the order when added together
 

Why do physical dimensions matter? For information on how factoring dimension affects your shipping quotes, see Understanding the Shipping Calculator.

Search Engine Optimization

 

Need help with SEO? To learn more about the best practices for title tags and meta descriptions, check out our BigCommerce University video or our SEO Overview

The Search Engine Optimization settings.

  • Home Page Title — The page title for the home page of your store. If left blank, the store name which is set in Setup & ToolsProfile, will be used.
  • Meta Keywords — Keywords that describe the content on your home page. (This field is strictly optional - keywords have been deprecated by all major search engines including Google, Yahoo, and Bing.)
  • Meta Description — A brief description of your store and home page.
  • WWW/No WWW Redirect — Determines whether or not your store’s URL will begin with www. If set to Redirect no WWW to WWW, when a customer goes to your site by typing yourdomain.com (no www) the www. will automatically be added to your store’s URL when the page loads.
 

Be careful! Pay attention if you have registered your SSL certificate with www or no www in front of your domain name. This setting should match what you have registered with your SSL. If it is set incorrectly, your secure pages could show errors.

HTTPS

The HTTPS setting.

  • Site-wide HTTPS — Determines whether or not all pages of your store should be encrypted (served over HTTPS).
 

Can I use this feature? This feature requires a dedicated SSL which is only available on select BigCommerce plans. For more information see Site-Wide HTTPS.

Search Engine Robots

The Search Engine Robots settings.

The Search Engine Robots fields allow you to control which pages you would like to prevent search engines from indexing. We do not recommend changing your Robots or Robots SSL text files unless you know exactly what you are doing. See Robots.txt File for more information.

Display Settings

Display Settings

The BigCommerce Display settings screen from Featured Products through Breadcrumbs.

  • Featured Products — Determines the number of featured products to display on your store's homepage.
  • New Products — Determines the number of new products to display on your store's homepage.
  • Sale Products — Determines the number of sale products to display on your store's homepage. *Not supported on all themes.
  • Recent Blog Posts* — Determines the number of blog posts to display in your store's footer. *Not supported on all themes.
  • Top Selling Products — Determines the number of top selling products to display on your homepage.
  • Products Per Page — Determines the number of products to display on category, brand and search results pages.
  • Product Reviews Per Page — Determines the number of reviews to display on each product page before displaying next and previous buttons to browse any additional reviews.
  • Cart Quantity Boxes — Determines whether quantity boxes are displayed as a dropdown list or a text box.
    • Dropdown List (Default) — Allows customers to choose quantities 1 - 30 from a list
    • Text Box — Allows customers to enter any quantity they'd like into an open text field
  • 'Add to Cart' Action — Determines what occurs after a customer places an item in their cart.
    • Show Confirmation in a Popup Window — Displays the add to cart confirmation message in a popup window without leaving the product page
    • Take Them to Their Shopping Cart — Leads client directly to your store's shopping cart page
  • Product Breadcrumbs — Determines if and how product breadcrumbs are displayed on product pages.

The Display Settings Section continued.

  • Show Quantity Box for Products — Determines if a quantity box displays on product pages. If disabled, only 1 product at a time can be added to a customer's cart.
  • Enable Tag Clouds?No longer in use.
  • Enable CAPTCHA? — Determines if a CAPTCHA form must be filled out before customers submit contact or review forms.
  • Enable Search Suggest? — Determines if spelling suggestions should be made automatically when customers are searching your store.
  • Show Thumbnails in Cart? — Determines if product thumbnail images display on the shopping cart page.
  • Show Cart Suggestions? — Determines if complementary products are displayed when a customer adds a product to their cart. ‘Add to Cart’ Action must be set to Show Confirmation in a Popup Window. See Showing Cart Suggestions for more information.

The Display Settings Section continued.

  • Auto Approve Reviews? — Determines if product reviews are approved and displayed on product pages automatically or if they require review and manual approval first.
  • Enable 'Customers Also Viewed?' — Determines if customer viewing patterns should be tracked and used to create lists of related products on each product page. See Related Products Panels to learn more.
  • Products Related By Views — Determines the number of products to show on the product page in the 'Customers Also Viewed' section. Set to 0 to track customer viewing patterns, but not show related products.
  • Enable Quick Search? — Determines if the storefront search field displays results as customers search.
  • Enable Wishlist? — Determines if customers are able to store products in wishlists to be purchased at a later date. Account creation must be enabled for this feature to work.

The Display Settings Section continued.

  • Enable Product Comparisons? — Determines if customers are able to select and compare two or more products on a single page.
  • Enable Account Creation? — Determines if customers are able to create store accounts which allow them to check out quicker, and access other account-specific features.
  • Enable Bulk Discount? — Determines if you are able to create quantity based discounts for individual products.
  • Enable Product Tabs? — Determines if product details should be displayed in individual tabs on the product page or in an accordion. Not supported on all themes.

Control Panel

The Control Panel Display Settings section.

  • Use WYSIWYG Editor? — Determines if the WYSIWYG (What You See Is What You Get) Editor is shown when entering content for product descriptions, category descriptions, web pages and other areas of the control panel.
  • Show Product Thumbnails? — Determines if thumbnail images are shown on the Products › View Products screen of the control panel.

Category Settings

User-added image

  • Category Product List — Determines which products display on category pages. The available options are:
    • Show products from the current category only
    • Show products from child categories if the current category is empty
    • Show products from the current category and its children
  • Default Product Sort — Determines the default product sort order for all categories.
  • Category Display Mode — Determines how products are listed on category pages. The available options are:
    • Show products in a grid — products are displayed left to right with multiple products per row (based on theme)
    • Show products in a list — products are displayed top to bottom, one product per row, and each listing includes a portion of the product's description
  • Category Menu Style — Determines how product category navigation menus should display. The available options are:
    • Show categories in a flyout menu
    • Show categories in a simple list
  • Menu Display Depth — Determines how many levels deep to show categories in the store's navigation.
  • Menu Fade Timeout — Determines how long the flyout menu should display after moving your mouse away from it.
  • Show Shop by Price menu? — Determines whether or not the Shop by Price menu is displayed on category pages.
  • Show Shop by Brand menu? — Determines whether or not the Shop by Brand menu is displayed on category pages.

Product Settings

The Product Display Settings section.

The Product Settings section determines whether or not certain product attributes are visible to your customers. The available options are:

  • Show Product's Price?
  • Show Product's SKU?
  • Show Product's Weight?
  • Show Product's Brand?
  • Show Product's Shipping Cost?
  • Show Product's Rating?
  • Show Add to Cart Link?
  • Tag Cloud Font SizeNo longer in use.
  • Default Pre-Order Message — Determines what message should be shown by default if products are configured to be available for pre-order. To place the product's release date in to the message, use the %%DATE%% placeholder.

Syndication Settings

The Syndication Display Settings section.

The Syndication Settings section determines whether or not certain feeds are available to customers and feed aggregators. The available feeds are:

  • New Products Feed
  • Popular Products Feed
  • Featured Products Feed
  • Per Category Feeds
  • Product Search Feeds
  • Recent Blog Posts Feed
  • Enable Syndication Icons? — Determines whether or not RSS icons should display on your storefront.
  • Products/Items Per Feed — Determines the number of items of products to include in each RSS feed.
  • Cache Files for — The length of time to wait before updating RSS feeds. Set to 0 to disable (not recommended).
 

Need to know more? Check out Using Syndication Feeds to learn more about RSS and otner syndication feeds.

Quick View Settings

The Quick View Display Settings section.

While on a category, brand or search results page, the Quick View feature allows customers to see product information in a popup window without having to leave the page they are on.

  • Use Quick View? — Determines whether or not a “Quick View” button appears when a customer hovers over a product on a category or search results page.
  • Button Color — Determines the background color of the Quick View button.
  • Gradient Color — Determines what color the background color of the Quick View button should fade to.
  • Text Color — Determines the color of the Quick View button’s text.
  • Button Text — Determines the text that appears on the Quick View button. Default is Quick View.
 

Don't see Quick View Settings? Some Blueprint themes have the Quick View button styling declared in their CSS files, and can only be updated via the CSS. Stencil themes may have this option in the Theme Editor.

Image Settings

The Image Settings section allows you to set image sizes and some additional settings for Blueprint themes.

 

Don't see Image dimensions? Some Stencil themes have this feature within the Theme Editor. This will hide the dimension feature under Store Settings.

Product Image Sizes

Product Images Sizes

  • Storewide Thumbnail — Sets the dimensions for the storewide thumbnail image (width x height in pixels). This is the image used on Category, Brand, and Home pages of your store. The recommended size differs between themes.
  • Product Page Image — Sets the dimensions for the Product Page image (width x height in pixels), the main image on your product page. The recommended size differs between themes.
  • Product Page Thumbnail — Sets the dimensions for the small thumbnails (width x height in pixels) below your product image on the product page.
  • Product Zoom Image — Sets the dimensions for your product image when the shopper selects the Zoom action. We recommend using the maximum dimensions, 1280 x 1280, so that your shopper can clearly see the product. This setting must be larger than your Product Page Image setting, or there will be no visual difference.

Product Page Thumbnail also controls the size of product images included in Abandoned Cart Emails.

Product Images Sizes

  • Show Tiny Thumbnails — Determines whether or not the small thumbnails below the main product image on individual product pages display.
  • Enable Image Zoom — Determines whether or not the large zoom image should display when customers hover their mouse cursor over the product image.
  • Display Product Images — Determines how large versions of the product image should be displayed; in a lightbox or in a separate window when clicked on.
  • Default Product Image — Determines what image, if any, should be used for your products if no other image is uploaded.
Category & Brand Images

Category and Brand Images

  • Categories Per Row — Determines the number of categories to display per row if category images are being used. On some themes this also changes how many products are displayed per row inside of categories. Note: Category images can only be applied to subcategories, not top-level categories.
  • Brands Per Row — Determines the number of brands to display per row on the All Brands page. On some themes this also changes how many products are displayed per row inside of brands.
  • Category Image Dimensions — Sets the dimensions of subcategory images (width x height). Subcategory images are not supported by all themes.
  • Brand Image Dimensions — Sets the dimensions of Brand images (width x height).
  • Default Category Image — Determines what image should be used for your categories if no other image is uploaded.
  • Default Brand Image — Determines what image should be used for your brands if no other image is uploaded.
 

Be careful! Category image dimensions are applied when the category image is uploaded. If you change your category image dimensions, you'll need to reupload your category image to see the changes.

Share Settings

The share settings allow you to pick which methods you want to provide for shoppers to share products or blog posts on their social media network. They will show up as small icons on product pages and blog posts. 

 

How do I link to my store's social media? If you're looking to add links to your store's social media pages, you'll want to go to Using the Built-In Social Media Icons. If you're looking to connect your store to facebook shop or Pintrist buyable pins, go to Channel Manager

Available share options

The sharing settings control what options your customers are provided with to share your products across different social media sites including Google+, Facebook, Twitter, LinkedIn, and Pinterest.

Share Settings Options

Click on a social network to turn on the sharing icon for that network. It will display in color with a checkbox in the top right. Click an active social network to deactivate sharing, and the button will be grayed out.

The social sharing icons are displayed on product pages below "Add to Cart" button, and on blog posts.

Product Page Icons

 

Enabling the Facebook "Like" button? In order to display the Facebook Like or Recommend button on your product and blog post pages, you must provide your Facebook user ID. See Adding the Facebook Like Button to Product and Blog Post Pages for detailed instructions.

More Options

The More options link allows you to configure whether or not Powered by BigCommerce appears in eBay and Facebook SocialShop should you use them, as well as enable or disable Pinterest Rich Pins.

Save your changes before exiting.
More Options

Additional Resources

Language and Date Settings

The language and date settings allow you to control the internal time tracking used in your store's dashboard. This helps you keep record of when orders come in and how dates are displayed. 
At this time, the only Language setting available is English. This setting can not be changed. 
 

Language Settings

Language Settings

  • Language — Currently only available in English. Determines which language will display in your control panel and storefront text.

Date Settings

Date Settings

  • Your Timezone — The timezone where you are located. Determines times used when applying timestamps to orders and store logs.
  • Enable DST Correction? — If checked, this setting adds an additional hour to your timezone. Only enable when observing Daylight Savings Time. Note: This is a manual setting, and will need to be disabled when you are no longer observing Daylight Savings Time. See Troubleshooting | Incorrect Control Panel Timestamps for more information.
  • Display Date Format — The format used when displaying dates on your storefront.
  • Export Date Format — The format used when generating dates included in export file names.
  • Extended Display Date Format — The format used when displaying dates in your control panel.

Any of the date formats can be customized by using the characters listed in the php.net/date format table.

URL Structure

The URL structure controls what is included in the url that appears in browsers. Having descriptive URLs help with SEO and can improve your store's ranking in search engines.

The best setting for your URL structure is based largely on your industry and products. For most industries, SEO Optimized (Category) or SEO Optimized (Short) are ideal selections. For more information about improving SEO check out our SEO Guides.

If you do need additional control over the structure of your URLs or add things like UPC or SKUs in the url, see Configuring Custom URL Formats.

Product URL Settings

The product URL setting determines the structure of the URL when viewing an individual product page.
Product Page
 

  • SEO Optimized (Short) — makes all your product's url only use the products name:yourdomain.com/product-name
  • SEO Optimized (Long) — adds the word Products in addition to your product name: yourdomain.com/products/product-name
  • SEO Optimized (Category) — includes the first category the product is placed in and the product name: yourdomain.com/category/product-name
  • Custom — allows you to configure the product URL structure by using placeholders.

Product URL Settings

Category URL Settings

The category URL setting determines the structure of the URL when viewing an individual category page.

  • SEO Optimized (Short) — all category URLS only use the category name: yourdomain.com/category-name
  • SEO Optimized (Long) — the url includes the word categories in addition to the category name yourdomain.com/categories/category-name
  • Custom — allows you to configure the product URL structure by using placeholders.

Category URL Settings

Web Page URL Settings

The web page URL setting determines the structure of the URL when viewing an individual web content page.

  • SEO Optimized (Short) — only the web page title in the url: yourdomain.com/page-name
  • SEO Optimized (Long) — includes pages in addition to your page title: yourdomain.com/pages/page-name
  • Custom — allows you to configure the product URL structure by using placeholders.
Web Page URL Settings

Configuring Custom URL Formats

The following instructions apply to product, category, and web page URL settings.

 

Be careful! Incorrectly modifying your store’s URLs can have a drastically negative impact on your SEO. If you are at all unsure about whether or not you should use custom URL formats, we highly recommend leaving them set to SEO Optimized (Short).

Placeholder Types

Each page type has a list of placeholders that are available to use. You can arrange them in any order.

These are placeholders for Product Pages:

  • %productname% — the name of the product
  • %category% — the first category this product appears in
  • %sku% — the product code/SKU
  • %upc% — the product UPC (Universal Product Code)

Category URLs can use the following placeholders:

  • %categoryname% — the name of the category
  • %parent% — the name of the parent category

Web pages can use the following placeholders:

  • %pagename% — the name of the page
  • %parent% — the name of the parent page

Setting up Custom URL

1. Select Custom.

The Custom URL option toggle.

2. Enter the custom URL format, using a combination of the available placeholders separated by forward slashes /. The custom URL string should also begin with a forward slash /.

Example of a custom product URL.

3. Click Save.

4. Click Update Product URLs.

5. Select which URLs you would like to update — only those you have not customized or all, including those you have already customized — and whether or not to create 301 redirects for old URLs.

The Update Product URLs pop up dialogue.

6. Click Update URLs.

7. Once the updates are complete, click Close, then check your storefront pages to confirm that the URL changes have taken effect.

Additional Resources

Search Settings

These settings affect the storefront search that a customer would perform, not the search you would perform in your BigCommerce control panel.

For more information on steps you can take to make your store's search work to its full potential, see Store Search Best Practices.

Search Settings

  • Default Product Sort — Determines the order in which product search results display.
    • Relevance
    • Featured Items
    • Newest Items
    • Bestselling
    • Alphabetical: A to Z
    • Alphabetical: Z to A
    • Avg. Customer Review
    • Price: Low to High
    • Price: High to Low
  • Default Content Sort — Determines the order in which information and blog post (news item) results display.
    • Alphabetical: A to Z
    • Alphabetical: Z to A
  • Product Display Mode — Determines the layout of product search results.
    • Show products in a grid
    • Show products in a list

List View Example:

List View Example

Grid View Example:

Grid View Example

  • Results Per Page — Determines how many search results to display before creating paged navigation to see additional results.

Micellaneous Settings

Email Settings

email settings

  • Product Review Emails — Determines whether customers are automatically sent an email asking them to review the products they purchased. If enabled, the text field below allows you to configure how many days after an order is marked Shipped or Completed the email should be sent. See Managing Reviews for more information.
  • Forward Order Invoice — Determines if a copy of the order invoice should be emailed to the addresses entered below any time a customer completes purchase. You may enter multiple addresses, separated by a comma.
  • Use SMTP Server — Determines whether the store should use the default BigCommerce mail servers or a third-party SMTP server when sending email messages from your store. If Let me specify my own SMTP server details is selected, you will need to enter the SMTP hostname, username, password, and port. See Using a Custom SMTP Server for more information.
  • Administrator's Email — The email address where all system notifications should be sent. Only one address may be entered.

Abandoned Cart Emails

  • *Abandoned Cart Notifications — Determines whether or not customers are automatically sent an email when they abandon a cart.
  • *Abandoned Cart Emails — Determines whether or not you are sent an email when a customer abandons a cart. If enabled, allows you to configure how many carts should be abandoned before the email is sent, and whether or not the customer should receive no further abandoned cart emails after clicking the "Complete Order" link in the email.
  • *Converted Cart Emails — Determines whether or not you are sent an email any time a customer returns to complete a purchase after receiving an abandoned cart email.
  • *Send Emails To — Determines what email address abandoned cart emails are sent to.
 

Don't see this feature? This feature is available on certain pricing plans. See Using the Abandoned Cart Saver for more information.

Advanced Store Settings

advanced-store-settings

  • Character Set — Determines the character set used on your storefront.
  • Allow Purchasing — Determines whether or not customers can order from your store. If disabled, products will still be visible, but customers will not be able to add them to their cart.
  • Forgotten Passwords — Determines whether or not customers should be allowed to reset their own store account passwords if forgotten.

Google Settings

google-maps

  • Google Maps API Key — Allows you to enter a Google Maps API key used to generate order location reports and maps on the AnalyticsStore Overview page.

Order Settings

The Order Settings section

  • Starting Order Number — Determines the order number or ID of the next order placed.

Privacy

privacy-settings

  • Turn on European Cookie Notification — Determines whether or not a notification stating that your store uses cookies to track visitor data should be displayed at the top of your store.
  • Notification Text — Allows you to configure the text that should display in the European Cookie Notification message if enabled.

Throttler

throttler

  • Enable Throttler — Determines whether or not your store should restrict the number of product reviews a customer can post within a specified time frame. If enabled, the number of reviews and time frame can be configured below.

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