How do I connect to my store via WebDAV using CyberDuck?

What is Cyberduck?

Cyberduck is a free WebDAV software client that allows you to access your store's files remotely. It is available for both Windows and Mac OS X.

Find your WebDAV login info

1. In your Bigcommerce control panel, click on Setup & Tools › Advanced Tools › File Access (WebDAV).

2. You will see your WebDAV login information listed under the WebDAV tab.


Connect with Cyberduck

1. Open Cyberduck.


2. Click on Open Connection.


3. Enter the login information from the Bigcommerce control panel into Cyberduck/

  • Server - enter the WebDAV Path. The port 443 will fill itself in, and /dav will move to the Path field.
  • Username - this is the email address listed under WebDAV username.
  • Password - this is the WebDAV Password.


4. Click Connect. When the login is successful, you will see your store's folders.


I can't log into Cyberduck!

1. Make sure that you are on the most up-to-date version of Cyberduck.


2. Try resetting your WebDAV password. Go to Users in the top-right of the Bigcommerce control panel, then edit the store owner's user.


3. Scroll down to WebDAV, and click Generate WebDAV password.


4. Copy the new password to put into CyberDuck, and then Save.

Alternatively, you can create a new user and follow steps 2-4 above. Use that user's email address and WebDAV password in Cyberduck.

Ninja'd by Karen F


No attachments were found.

154 votes 79% thumbs up 20% thumbs down

Did this article resolve the issue?

Was this article helpful?

Start your free trial

Start your free, no-risk, 15 day trial

Get your own store up and running in no time. No credit card required.

You can always change your store name later