Finding Your Support PIN
Your BigCommerce Support PIN is a unique number only accessible to the owner of the account. This number is used by the BigCommerce technical support and account service teams to verify your ownership or permission to access your store's back end and billing details.
We require some form of verification to ensure that only authorized parties receive your store's private information. While the Support PIN is the easiest way to provide this verification, our phone support team can also assist with other methods of verification if you cannot access the PIN.
Can't log in? Our phone support team can assist you with verifying access and recovering your login information. Please call us using the Phone option in the Contact dropdown menu. When prompted for the Support PIN, enter # and let the support rep know that you need to verify with a different method.
Accessing the Support PIN in the Control Panel
Accessing the Support PIN in the Account Dashboard
You can access your support PIN by logging into your billing area, and can be found here even if your store is suspended or cancelled. Your support PIN will be located in the top right corner.
Locating the Support PIN in Your Welcome Email
When you first created your store, you received an email with the subject line:
- Login details for your new BigCommerce store
This message contains the login URL for your control panel, your username, and support PIN.