Troubleshooting | Product Image Colors Change After Uploading

Symptom: The colors of your product images seem to change after they are uploaded to your BigCommerce store.

Comparison of product images before and after uploading them.

Cause: The images were likely saved with an embedded color profile, which is stripped when the product image is uploaded.

This is a fairly common scenario, as some image editing applications embed a color profile by default.

Resolution:

  • If possible, save the images without a color profile
    • This process varies from each image editing application to another
  • Upload your product images to the Image Manager first, then use the Choose images from your gallery option when adding images to a product

Use images from your gallery link

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