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Troubleshooting | Product Image Colors Change After Uploading

Symptom: The colors of your product images seem to change after they are uploaded to your BigCommerce store.

Comparison of product images before and after uploading them.

Cause: The images were likely saved with an embedded color profile, which is stripped when the product image is uploaded. An embedded color profile is usually added to an image after editing it in an image editing program such as Adobe Photoshop or Pixlr. 

Resolution:

  • If possible, save the images without a color profile in your image editing program. 
    • This process varies depending on image editing program. See the documentatoin on your image editing program for detail about color profiles.
  • Upload your product images to the Image Manager first, then use the Choose images from your gallery option when adding images to a product

Use images from your gallery link

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