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Ecommerce Analytics | Store Overview Report

The Store Overview report will provide you a high-level summary of key metrics making it easy to check in on your business. The Store Overview Report can be viewed under AnalyticsOverview.

Store Overview Report sections

Top Line Statistics

The top line of the dashboard shows all of your store’s key metrics. Each window shows the total value and percentage change for the statistic over the selected date range.

Metric Breakdown

MetricDescriptionCalculation
Ordersnumber of completed orderssum of completed orders
Revenuesum total of money from completed orders, converted into one currency, minus revenue lost to refunds and returnssum (revenue from completed orders) - sum (returns + refunds)
Customersnumber of unique individuals who made an ordersum customer IDs with at least one order
Visitstotal number of visits (this is *not* unique visitors)sum visits
Conversion Ratepercentage of visits that resulted in a complete ordercompleted storefront orders / visits
AOVaverage cart value of each completed order (not including returns + refunds)revenue / (completed orders - returns + refunds)
 

Take Action with Data — Monitoring these statistics daily will give you a quick snapshot into what’s happening in your store. Any changes in revenue can be explained first by taking a look at these metrics before going deeper into your statistics.

Understanding how these metrics are interrelated helps you glimpse the causes of any increases or declines in revenue before getting caught up in unnecessary details. In particular, you should ask: Where was the biggest change coming from among visits, conversion rate, and average order value (AOV)? Drilling down on the answer to each question will help explain the driving factors behind any changes in revenue.

Revenue Graph

The Revenue graph charts total revenue over the selected period of time and compares it to revenue from the previous period. To view exact values, hover your mouse over a specific data point. Revenue is displayed in your store’s default currency.

Metric Breakdown

MetricDescriptionCalculation
Revenue over Timerevenue over a given time period (one day in observed period: hourly)(more than one day in observed period: daily)sum (revenue from completed orders) - (returns + refunds)
 

Take Action with Data — Viewing these graphs by hour, day, week or month will help you understand what time period is busiest for your site. Track whether new or current marketing campaigns are making a significant impact on revenue and which day of the week and time of the month generates the most sales for your online business.

Purchase Funnel

The purchase funnel measures the actions visitors make on your site before making a purchase.

Metric Breakdown

MetricDescriptionCalculation
Visitedthe total number of visits to your site; visits include each new visit after 30 minutes of inactivitysum visits
Shoppedvisits that viewed at least one product page (including quickviews)sum visits with a product pageview
Added to Cartvisits where at least one item was added to cartsum visits with an add to cart action
Purchasedvisits with a completed ordersum completed storefront orders
% overall Conversion Ratepercentage of visits that resulted in an order100 * (completed storefront orders / visits)
% looked at a productShopped / Visits100 * (visits with a product pageview / visits with 2 or more pageviews)
% put an item in the cartAdded to Cart / Shopped100 * (visits with an add to cart action / visits with a product pageview)
% completed a salePurchased / Added to Cart100 * (completed storefront orders / visits with an add to cart action)
 

Take Action with Data — This information allows you to identify at which point you are losing the customer, allowing you to then optimize those particular areas to decrease bounce and increase conversion. For example, are you seeing a large drop-off from the Shopped column to the Added to Cart? Could it be that call to action is lost on the page or below the fold? This is a great tool to see where optimizations can be made with respect to the customer’s journey on the site.

Abandoned Carts

An abandoned cart happens when a visitor adds an item to the cart but does not attempt to pay (i.e. click Proceed to Payment). (To learn more, see Using the Abandoned Cart Saver). Not to be confused with incomplete orders, which happen when a shopper reached the payment page, but did not complete the transaction.

Metric Breakdown

MetricDescriptionCalculation
Abandoned Revenuesum total of the revenue from all abandoned carts in a given time periodsum (revenue -[taxes + shipping]) for abandoned carts
Abandoned Cartssum total of all abandoned carts in a given time periodsum abandoned carts
Abandonment Ratepercentage of all carts that were abandoned in a given time periodabandoned carts / carts
 

Take Action with Data — This area will show you which products generate the most abandoned carts and the most abandoned revenue. This data is telling you that there are a set of products that for whatever reason, customers are not buying.

If you see the same products show up in the top abandoned products week over week, you can then decide whether you want to promote those products in a different way. You might want to change the product image, or how you describe those products. Also, you may want to create a target campaign to push those products, since you most likely have a lot of inventory on those products.

For more information on abandoned carts and revenue, check out the Abandoned Cart Report and Abandoned Cart Recovery Report.

Top Products

The Top Products window shows the top 5 grossing products. Each product also links to its respective merchandising product report. The number shown in green or red shows how many ranks the product has moved up or down during the comparison period.

Metric Breakdown

MetricDescriptionCalculation
Product Rankingproducts ranked according to revenue over a given time periodsum line item sale price of item for all completed orders that include it (does not include shipping or tax) - (returns of this product + discounts on the product + refunds for the product)
Product Revenuesum sale price of a given product, minus discounts, returns, and refunds over a given time periodsum line item sale price of item for all completed orders that include it (does not include shipping or tax) - (returns of this product + discounts on the product + refunds for the product)
Product change in rankingthe change in the products ranking from the observe period to the compare periodsobserve product ranking - compare product ranking
 

Take Action with Data — Understanding which products are selling well means you can invest more time and money to increase your sales and revenue. The Merchandising Report gives you the opportunity to drill down on products and understand the drivers behind their performance.

By examining poorly performing products, you can experiment with sales, image quality or promotion to test whether any of these variables help improve their performance. Alternatively, you could end up pulling back that product’s budget or eliminating it from your catalog altogether. Naturally, each online business and product will be different.

Top Visits By Origin

Top Visits by Origin tracks which marketing channels are driving the most visits and revenue, and generating the highest conversion rates. Each channel will also link to the Marketing Report.

Metric Breakdown

MetricDescriptionCalculation
Visit Origin Rankingvisit origins ranked according to visitssum visits from visit origin
Visit Origin Visitsvisits that came from a given visit originsum visits where referrer = a given visit origin
Visit Origin Conv. Ratepercentage of visits that resulted in an order for a given visit origin(sum orders where referrer = a given visit origin) / (sum visits where referrer = given visit origin)
Visit Origin Revenuesum of all revenue from visits that came from a given visit originsum (revenue from completed orders where referrer = a given visit origin) - sum (returns and refunds from the same visit origin)
 

Take Action with Data — Reviewing your marketing channel performance will help you determine where best to allocate marketing dollars. For example, are AdWords primarily driving traffic and conversion to your site? That may be where you decide to spend more dollars given the success rate.

Alternatively, if there is a poor performing channel, perhaps, it’s best to re-evaluate the strategy employed there. For example, if your UTM-tagged emails have low click-thru rates, it’s probably best to change or update the marketing creative with stronger CTAs through some A/B testing.

 

Have a question? Check out the Reports & Analytics section of BigCommerce's Community Answers.

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