Setting Up Shipping Zones
A shipping zone refers to the geographical area that you want to ship to. It can be based on a single country, a group of countries, states/provinces, or ZIP/post codes. You can have multiple shipping zones that offer different shipping services. For example, a store could offer USPS for the Contiguous United States in one zone and have a separate zone offering UPS and FedEx for Alaska and Hawaii. Defining your shipping zones gives you control over where you are comfortable shipping. As your business grows, you can add more shipping zones as needed.
Shipping zones can consist of the following:
- a single country e.g. United States
- multiple countries e.g. Canada & United Kingdom
- individual states within a single country e.g. Alaska and Hawaii
- individual states/provinces across multiple countries e.g. Idaho in the United States, and British Columbia in Canada
- individual ZIP/postcodes within a country e.g. Local Pickup for Austin, Texas
- the "rest of the world" e.g. everywhere you don't already have a zone for
When a customer checks out, the shipping manager will use the zone that best matches their address. The zip/post code has the highest priority when determining which zone to apply to the customer's order. The next priority is state/province, and finally country. If all three of these elements do not fall into any of your defined zones, they will receive an error message and not be able to complete the order.
Creating a Zone
Shipping zones are created and managed from Shipping Manager. To access Shipping Manager, go to Store Setup › Shipping. Since zones can be based on a single country, a group of countries, states/provinces, or ZIP/post codes, we have created separate guides for each:
Enabling and Disabling a Zone
Zones can be enabled/disabled by clicking the toggle next to the zone. Disabling a zone will remove it from checkout while preserving the settings of the shipping methods set up within it.
Deleting a Zone
Zones can be permanently deleted by clicking the X next to the zone.