Setting Up Shipping Zones
A shipping zone is a geographical region or group of regions that offers the same shipping services. Multiple shipping zones allow you to offer different shipping services to different areas. For example, you might have a shipping zone for the United States that offers free shipping on orders over $100, and another shipping zone for orders from outside the United States that only offers standard shipping services.
A shipping zone can be based on a single country, a group of countries, states/provinces, or ZIP/post codes. For example, you can have one zone for orders from the United States, and a separate zone for orders from Alaska and Hawaii.
Shipping zones can consist of the following:
- a single country e.g. Canada
- multiple countries e.g. Canada, United States
- individual states within a single country e.g. every state but Alaska and Hawaii
- individual states across multiple countries e.g. every state and province except Hawaii
- individual ZIP/postcodes within a country e.g. 78726, 78727, 78728...
- the "rest of the world" e.g. everywhere you don't already have a zone for
If a customer tries to checkout using a shipping address that does not belong to any of your defined shipping zones, they will receive an error: "Unfortunately we can't ship to your location. Please choose a different delivery address." See Troubleshooting | Shipping Errors for help troubleshooting shipping issues.
Shipping zones are created from Shipping Manager. Go to Store Setup › Shipping.
- Adding a Shipping Zone by Country
- Adding a Shipping Zone by State or Province
- Adding a Shipping Zone by ZIP or Post Code
- Adding a Shipping Zone for the 'Rest of the World' (Everywhere Else)
Zones can be enabled/disabled by toggling the switch next to the zone. Disabling a zone will remove it from checkout while preserving the settings of the shipping methods set up within it.
Zones can be permanently deleted by clicking the X next to the zone.
Editing a Zone
1. In Shipping Manager, click Edit next to your zone.
2. Click the Edit button in the top right corner. From here, you can define which countries, states, provinces, and postcodes are included in the zone, and specify a handling fee.