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Setting Up Shipping Zones

A shipping zone refers to the geographical area that you want to ship to. It can be based on a single country, a group of countries, states/provinces, or ZIP/post codes. You can have multiple shipping zones that offer different shipping services. For example, a store could offer USPS for the Contiguous United States in one zone and have a separate zone offering UPS and FedEx for Alaska and Hawaii. Defining your shipping zones gives you control over where you are comfortable shipping. As your business grows, you can add more shipping zones as needed. 

Geographical representation of shipping zones

Shipping zones can consist of the following:

Shipping zones in Shipping Manager

When a customer checks out, the shipping manager will use the zone that best matches their address. The zip/post code has the highest priority when determining which zone to apply to the customer's order. The next priority is state/province, and finally country. If all three of these elements do not fall into any of your defined zones, they will receive an error message and not be able to complete the order.

Creating a Zone

Shipping zones are created and managed from Shipping Manager. To access Shipping Manager, go to Store SetupShipping. Since zones can be based on a single country, a group of countries, states/provinces, or ZIP/post codes, we have created separate guides for each:

Enabling and Disabling a Zone

Zones can be enabled/disabled by clicking the toggle next to the zone. Disabling a zone will remove it from checkout while preserving the settings of the shipping methods set up within it.

Zone enable/disable toggle

Deleting a Zone

Zones can be permanently deleted by clicking the X next to the zone.

Zone delete button

Editing a Zone

1. Go to Store SetupShipping. Click Edit next to the zone you wish to edit.

Zone edit button

2. Click the Edit button in the top right corner. From here, you can define which countries, states, provinces, and postcodes are included in the zone, and specify a handling fee.

Edit zone screen

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