Setting Up Shipping Zones

What We'll Cover

A shipping zone is a geographical region or group of regions that offers the same shipping services. Multiple shipping zones allow you to offer different shipping services to different areas. For example, you might have a shipping zone for the United States that offers free shipping on orders over $100, and another shipping zone for orders from outside the United States that only offers standard shipping services.

A shipping zone can be based on a single country, a group of countries, states/provinces, or ZIP/post codes. For example, you can have one zone for orders from the United States, and a separate zone for orders from Alaska and Hawaii.

Shipping zones in Shipping Manager

Shipping zones can consist of the following:


If a customer tries to checkout using a shipping address that does not belong to any of your defined shipping zones, they will receive an error: "Unfortunately we can't ship to your location. Please choose a different delivery address." See Troubleshooting | Shipping Errors for help troubleshooting shipping issues.

Managing Zones

Shipping zones are created from Shipping Manager. Go to Store SetupShipping.


Zones can be enabled/disabled by toggling the switch next to the zone. Disabling a zone will remove it from checkout while preserving the settings of the shipping methods set up within it.

Toggle switch highlighted next to a shipping zone

Zones can be permanently deleted by clicking the X next to the zone.

X (delete) button highlighted next to a shipping zone in Shipping Manager

Editing a Zone

1. In Shipping Manager, click Edit next to your zone.

2. Click the Edit button in the top right corner. From here, you can define which countries, states, provinces, and postcodes are included in the zone, and specify a handling fee.

Edit button highlighted in the top right of the shipping zone details page

Was this article helpful?