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Participating in Google Customer Reviews

 

Google has replaced Google Trusted Stores with Google Customer Reviews.

If you were using our Google Trusted Stores integration, your badge and opt-in settings have automatically been migrated to Google Customer Reviews.

If you are a new merchant interested in participating in Google Customer Reviews, know that we're actively working on updating our integration and control panel to reflect the new changes. Additionally, you'll be able to enter the necessary information without the need to enter any code.

In the meantime, we've provided some information about Google Customer Reviews below. For a more in depth look, visit Google's Introducing Google Customer Reviews.

Google Customer Reviews (GCR) is a free program that lets you collect feedback from shoppers who’ve made a purchase on your store. The reviews collected by Google Customer Reviews help you become eligible for seller ratings. When you participate, you can display a badge with the Google brand and your seller rating. Your seller rating will also appear on Search Ads, and in Google Shopping. This program is a great way to highlight that you consistently offer a great shopping experience.

Google Customer Reviews badge

How It Works

After a customer makes a purchase, they will be presented with a survey letting them take part in Google Customer Reviews. If the customer opts in, they may receive an email after their order has arrived. The collected ratings are then displayed on your optional Google Customer Reviews badge, Search Ads, and in Google Shopping.

If you were using our Google Trusted Stores integration, your badge and opt-in settings will automatically be migrated to Google Customer Reviews. For everyone else, we're in the process of updating our control panel to reflect the new changes.

Google Customer Reviews Requirements

Your BigCommerce store will need to meet the following criteria in order to participate in Google Customer Reviews:

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