Order Notifications

This article covers notifications a merchant receives when a customer places a new order. For information on notifications the customer receives when placing a new order or the status of their order changes, see Customer Order Notifications.

BigCommerce provides multiple options for receiving notifications when a customer purchases from your store.

General Order Notifications

General order notifications are brief messages informing you that an order has been placed. No order information is included in the notification, and you must log in to your store to view the order details.

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To enable general order notifications go to Advanced SettingsOrder Notifications. Click Email Message and/or SMS Text Message to enable them, then click the Save button. When the page refreshes you will see one or two additional tabs to the right of General Settings indicating which order notification method(s) you have enabled.

Email Message and SMS Text Message tabs

Email Message Notifications

1. Click the Email Message tab to the right of General Settings.

2. In the Email Address field enter the email address or addresses you would like to have receive order notifications. If entering multiple addresses, separate them with a comma.

3. Save your changes.

Click the Text Notification Method link below the Email Address field to have a test order notification sent to the address or addresses you entered.

You can have email order notifications sent to your cell / mobile device by including it's email address. See Text via Email for more information.

SMS Text Message Notifications

 

In order to use the SMS text message notification method, you must first register for a free SMSGlobal account. While the account is free and includes 5 free message credits, SMSGlobal is a paid service.

1. Click the SMS Text Message tab to the right of General Settings.

2. Enter your SMSGlogbal Username, SMSGlobal Password, and your Cell/Mobile Number.

3. Save your changes.

Click the Text Notification Method link below the Cell/Mobile Number field to have a test order notification sent to your mobile phone.

Forwarding Order Invoices

Another method for being notified when an order has been placed is to have the order invoice which is sent to your customers forwarded to any address or addresses you configure. This email does include order details including the items ordered and the customer's shipping address.

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1. Go to Store SetupStore Settings, then click the Miscellaneous tab.

2. Click Forward Order Invoices, and enter the email address or addresses you would like to receive the forwarded invoice email in the box below. Separate multiple email addresses by a comma.

3. Save your changes.

Text via Email

Most major cellular providers give you the ability to send a text message via email. You can use this to receive new order notifications on your phone. Just include your phone number's email address in the email address field as described above. Use the full 10-digit number which includes the area code.

For example, if your number is 555-123-6789, and AT&T is your cellular provider, then your email address would be 5551236789@txt.att.net.

Cellular Provider Email Domains

If your provider isn't listed here, inquire with your cellular company if you can send text messages via email.

  • Alltel: number@message.alltel.com
  • AT&T: number@txt.att.net
  • Boost Mobile: number@myboostmobile.com
  • Cricket: number@sms.mycricket.com
  • Metro PCS: number@mymetropcs.com
  • Nextel: number@messaging.nextel.com
  • Ptel: number@ptel.com
  • Qwest: number@qwestmp.com
  • Sprint: number@messaging.sprintpcs.com or number@pm.sprint.com
  • Suncom: number@tms.suncom.com
  • T-Mobile: number@tmomail.net
  • Tracfone: number@mmst5.tracfone.com
  • U.S. Cellular: number@email.uscc.net
  • Verizon: number@vtext.com
  • Virgin Mobile: number@vmobl.com

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