How do I connect to my store via WebDAV using CyberDuck?

What is Cyberduck?

Cyberduck is a free WebDAV software client that allows you to access your store's files remotely. It is available for both Windows and Mac OS X. You will need to install Cyberduck before attempting the login instructions below.

We currently recommend using Cyberduck 4.4.3.

Single-click Login

The Cyberduck connection file allows you to download a Duck file to your computer. Clicking on the file will log you into Cyberduck instantly. You can even send the file to a developer or partner to allow them to log in. Follow the steps below to download the Duck file.

Note: You must have already downloaded and installed Cyberduck before following these steps.

1. Go to SettingsServer SettingsFile Access (WebDAV).

In some versions of the control panel, this is located under Setup & ToolsFile Access (WebDAV).

2. Click Download next to Cyberduck Connection File.

Download button

3. A file called [store-url].duck will be downloaded to your computer. Locate and double-click this file to be logged into Cyberduck.

Duck file on desktop background

If you don't wish to download the Cyberduck connection file, you can follow the steps listed below to connect to Cyberduck.

Find your WebDAV login info

1. In your Bigcommerce control panel, go to SettingsServer SettingsFile Access (WebDAV).

In some versions of the control panel, this is located under Setup & ToolsFile Access (WebDAV).

2. You will see your WebDAV login information listed under the WebDAV tab.

Login Details

Connect with Cyberduck

1. Open Cyberduck.

CyberDuck Open

2. Click on Open Connection.

Cyberduck Open Connection Button

3. Enter the login information from the Bigcommerce control panel into Cyberduck/

  • Server - enter the WebDAV Path. The port 443 will fill itself in, and /dav will move to the Path field.
  • Username - this is the email address listed under WebDAV username.
  • Password - this is the WebDAV Password.

You many need to uncheck the Anonymous Login check box to input your username and password

Enter Login Details

4. Click Connect. When the login is successful, you will see your store's folders.

Cyberduck Connection Open

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