Forcing Customers to Reset Their Password
In some cases, for example when migrating customers from an old store to your BigCommerce store, it may be necessary to force a customer to reset their password the next time they attempt to log in. This can be done when either adding a new customer or editing an existing one.
This setting can currently only be enabled in your control panel, and not via CSV export/import, though this is planned for a future release.
1. Go to Customers › View Customers, then either add or edit a customer.
2. Select Yes from the dropdown menu labeled Force Password Reset On Next Login.
3. Save your changes.
The next time your customer attempts to log in they will receive a message explaining that they must reset their password before logging in, and an email containing a link to the password reset page will be sent to their customer account email address.
The password reset page will prompt them to enter and confirm a new password for their account. Once they’ve completed this step, they will again be able to log in to their customer account.