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Finding Your Web Address

You may find yourself in a situation in which you are unable to access your store or control panel due to issues with the domain. For example, if you change your store's domain in the control panel before the domain is pointing to your store, you will be unable to access either the store or the control panel. Knowing how to find your web address, or it's many forms, can help you access your store in situations like the one mentioned.

 
 

Your URL and How to Find It

A Uniform Resource Locator (URL), also termed a web address, specifies the location of a web resource (your storefront) on a computer network (the internet) and a means for retrieving its information. When customers visit your site, your URL appears in their browser's address bar. It will look something like www.mybcstore.com. If you're on a trial account, your URL will be something like store-mystore.mybigcommerce.com. You can view your storefront and your store's URL by logging into your store and clicking View Store located at the top left of the control panel.

View Store link at the top of the control panel navigation

 
 

Permanent Address

The permanent address, sometimes called a "temp URL," is a URL associated with your individual store's control panel. It will never change, and can, therefore, be used to help you access your store in situations like the one mentioned in our introduction. You can find your store's permanent address without having to log into the control panel by logging into the BigCommerce Account Dashboard.

From there, click your store name within the My Account page. Then, scroll down to Details to see your Current Domain, Permanent Address, and Control Panel address URLs.

Your domain, permanent address, and control panel URLs are listed under Details

 
 

Secure URL

Secure URLs are used on pages which require the data being transferred between the page and your browser to be encrypted, such as checkout, and login pages. They always begin with https and are accompanied by a padlock in your browser bar.

Secure URL

By default, BigCommerce stores only use secure URLs on pages where customers are entering sensitive data. See our article on Sitewide HTTPS for information on using secure URLs on every page of your store.

 
 

Locating Your Store's IP Address

To find your store’s IP address, go to Server SettingsEmail & DNS Records, and click the Web Hosts tab. There you will see a table which includes an A record with your store’s IP address listed in the Value column.

IP Address shown in the Web Hosts tab

Locating Your Store's IP Address via Ping

If you are unable to access your store or control panel due to issues with the domain, you can ping your store's permanent URL, which will return the IP address. There are various free tools available online, such as the one at http://centralops.net/co/ which can be used to ping a URL.

Your store was assigned a permanent URL when it was first created and uses the following format: store-xyz123.mybigcommerce.com. Even if you use a custom domain, the permanent URL will never change. Therefore, it can be used to help you access your store in situations like the one described. See, Permanent Address for detailed instructions on locating it.

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