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Using the Export Tool

Exporting lets you view your product, order, or customer data in spreadsheet form. From there, you can make changes (like adjust product prices or descriptions) and re-import it back into BigCommerce, or send order data to a third-party accounting software.

Uses for exporting your products, customers, or orders include:

When exporting, you will be given the option to export to a CSV file (recommended) or XML file. For more information about CSV files, see What is a CSV File and how do I save my spreadsheet as one?

If you are interested in importing information into your store, see Using the Import Tool.

What Kinds of Data Can I Export?

You can export the following:

Each link provides a walkthrough on exporting, as well as a list of what fields can be exported for each type of data.

Export Templates

When exporting products, orders, customers, or product SKUs, you will be asked to select an export template. This template determines which fields get exported.

Although BigCommerce comes with some built-in export templates, you may find it preferable to use a custom export template. A custom template will let you change formatting options, rename the headers, and include or exclude what fields get exported.

Exporting to the Server

If you are exporting a lot of data—taking the number of products, options, SKUs, rules, and product images into account—we recommend exporting your file from the server instead of directly through the control panel. This will increase the stability of the export process.

Begin the export process for your products, customers, or other data. Select Save export to the server for later download.

Export to Server

Connect to WebDAV and open the exports folder. You will be able to download your export file from there.

Export folder when connected to WebDav

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