Customer Order Notifications

This article covers notifications a customer receives when they place an order or the status of their order has changed. For information on notifications the merchant receives, see Order Notifications.

Customers receive an invoice email when they initially place an order, and when the status of their order changes. Your store's checkout settings determine which statuses trigger a customer order notification email. Some aspects of customer email messages are customizable.

You can receive a copy of the customer invoice by specifying a forwarding address in your store settings.

The "from" address provided for store emails is defined in Store SetupStore Profile. If a customer replies to an order email message, this is the address it will attempt to deliver to.

Email address in Store Profile

Due to their DMARC policies, third-party email services, such as Yahoo or AOL, cannot be used as your store's email address.

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