Browse by Topic

Customer Order Notifications


Customers receive an invoice email when they initially place an order, and when the status of their order changes. These notifications are sent automatically from your store. For information on notifications the merchant receives, see Order Notifications.

Your store's checkout settings determine which statuses trigger a customer order notification email. To access your checkout settings, go to Advanced SettingsCheckout.

Customer email notification settings

Some aspects of customer email messages can be customized. You can also receive a copy of the customer invoice by specifying a forwarding address in your store settings. To access your store settings, go to Store SetupStore Settings.

Forward order invoice setting

The "from" address provided for store emails is defined in Store SetupStore Profile. If a customer replies to an order email message, this is the address it will attempt to deliver to.

Store profile email field


Did you know? Third-party email services, such as Yahoo or AOL, cannot be used as your store's email address, due to their DMARC policies.

Was this article helpful?