We’ve integrated with Endicia to offer real-time USPS quotes and easy label printing right from your control panel. We chose to partner with Endicia because they have printed more than $14 billion worth of postage in their 15+ years in the ecommerce shipping business.
USPS by Endicia is not available for new stores. If your store is already connected to Endicia, you can still access your Endicia account settings.
Requirements
- Merchants must have either a paid or free Endicia account.
- Products must have physical dimensions to calculate shipping costs accurately.
- In order to create international shipping labels, your company name in Endicia's global settings must have at least two words and cannot have any trailing spaces. Each name must have at least two alphabetic characters.
- Your store must have a US shipping origin address and use USD as the transactional currency to generate Endicia shipping quotes.
Printing and Reprinting Labels
Create the shipment and choose the USPS package and service combinations that your shipment qualifies for. Note that a label cannot be adjusted once it has been created. However, labels can be voided and canceled if a mistake is made. When you are ready, click Create shipment, proceed to print.
You will be presented with a Print Shipping Label window. We have broken this window into five parts.
- Shipment summary — An overview of the information: items included in this shipment, weight, dimensions, and shipping address.
- Shipping Label — You can choose a horizontal, 8.5” x 11” letter sized document, which is best suited for normal printers. Alternatively, you can choose a vertical 4” x 6” format, which works better with a dedicated label printer such as a DYMO or Zebra printer. Use the Print Test links to do a test run before purchasing the label.
- Shipping deducted from postage balance — If you have purchased Signature Confirmation or Endicia Insurance, you will see how each contributes to the total postage cost.
- Postage Balance — This displays your current Endicia postage balance. Use the Add more link to add additional funds. Adding funds will charge the payment method you have set up in your Endicia account.
- Print Packing Slip / Purchase and Print Label — These will trigger your browser’s print dialog.
Once the label is printed, a Marked as Shipped button will appear for you to update the order status, and return to the View Orders screen. Additionally, a tracking number will be generated in the shipping label and automatically sent when the order status is marked as shipped.
Reprinting Labels
You can quickly and easily reprint labels by viewing the shipment.
1. Go to Orders › View. Click the + icon to the left of an order to expand its details.
2. Click the shipment number in the Order column on the right.
3. Click Print Postage Label
4. Click Reprint Label.
Adding Funds to Your Postage Account
Once you have set up USPS by Endicia as a shipping option, you can check your balance and add funds to your Endicia postage account directly from the BigCommerce control panel.
1. Go to Settings › Shipping.
2. Click Edit next to a zone that has USPS by Endicia enabled.
3. Scroll down to Real-time shipping quotes, and click Edit next to USPS by Endicia.
4. A Configure USPS window will appear. Click the Postage Balance tab.
5. Here you will see your Current Postage Balance and have the option to add additional funds. Clicking the Add to balance button will automatically debit the Amount specified from the payment method linked to your endicia.com account. The minimum amount that can be added is $10.
Refunding Postage
Postage misprints may be eligible for a refund. To qualify, the package must not have been scanned by the USPS and must be requested within 30 days of printing. Note that the order's status will remain Shipped, even if the label is refunded.
You will need to manually update the order status to send a new customer order notification. Use the following steps to refund the postage form within your control panel.
1. Go to Orders › View. Locate the order whose postage needs refunding and click the + icon to the left of the order to expand it.
2. In the right Order column, click on the shipment number of the shipment to be refunded.
3. Click Print Postage Label.
4. Click Refund.
Other Carrier Labels
If you need to print USPS labels in bulk or print labels for other carriers, we recommend using our integration with ShipStation. ShipStation lets you print labels for USPS, FedEx, UPS, DHL, Australia Post, and many more. Alternative shipping label options are available in our app marketplace.
Available Services
The services are broken down into plans as follows:
- Free:
- Priority Mail
- Priority Mail Express
- Priority Mail International
- Priority Mail Express International
- USPS Ground Advantage
- Premium:
- Priority Mail
- Priority Mail Express
- Priority Mail International
- Priority Mail Express International
- USPS Ground Advantage
- First-Class Mail International
- Media Mail
- Library Mail
FAQ
Where can I find information about the USPS Automated Package Verification (APV) system?
To learn more about the USPS APV system, visit their FAQ page or contact the USPS by emailing VerifyPostageHelp@usps.gov.
Can I change the quantity of each item shipped in the order?
Yes, but the quantity may not exceed the amount selected by the customer. See Editing an Order for changing the quantity of an existing order.
Where do I change the address and company name in the From section of the label?
The address comes from the Shipping Origin address in the Shipping page. The company name is updated in Endicia's global settings.
If your Shipping Origin address and company name have not been added, you may receive the error "from_name is required" when creating a shipping label.
Why am I receiving the error message "if provided, fullname must contain at least 2 alphabetic characters, followed by a space, followed by at least another two alphabetic characters"?
This error appears if you attempt to generate an international shipping label when your company name is only one word. Add a company name of two or more words to proceed with creating the shipping label.
Do I need a label printer?
No, a dedicated label printer is not necessary to print and use postage labels. You can print a label on a standard desktop printer using regular 8.5” x 11” paper, then tape it to your package. Covering the entire label with packing tape will help protect it during shipping.
What about customs forms for international shipments?
Applicable customs forms for international shipments are automatically included on the generated label.
Are there other options to print shipping labels?
Yes. Our integration with ShipStation will let you print shipping labels for USPS, FedEx, UPS, DHL, Australia Post, Canada Post, and many more. ShipStation will also let you print labels in batch. Visit our App Marketplace for more options.
How do I create a return label?
Endicia allows merchants to generate a prepaid return shipping label and send it by email to customers. To do this, you will need to log into your Endicia account. See Endicia's How to Send a Return Shipping Label for more information.
Why is the Endica Insurance value field missing when I create a shipment?
The Endicia Insurance setting must be enabled on your Endicia account before you can include insurance in a shipment. To request enablement, contact Endicia Support at 1-800-576-3279 ext. 270 between 6 AM and 6 PM PST Monday - Friday.
