Trustly is an online banking payment method popular in many European countries. With Trustly, your shoppers log into their bank account to complete transactions without needing to enter credit card details or download an app.
How It Works
Once connected, shoppers that meet the requirements will see Trustly as an available payment method at checkout.
Upon proceeding with the order, the shopper will be redirected to the Trustly payment page where they are prompted to select their bank and enter their banking credentials. They will be sent a verification code to confirm the payment before the transaction is complete.
Once the order is placed, it will appear in your control panel as trustly (via gateway) in the Payment Method field. Orders placed using Trustly share the same fulfillment process as typical orders.
Requirements and Limitations
- Your store must meet the following criteria:
- Your store must offer one of the following transactional currencies: CZK, DKK, EUR, GBP, NOK, SEK.
- Your store must use Optimized One-Page Checkout.
- Shopper Requirements
- Shoppers must use an address in one of the following countries at checkout: DK, EE, ES, FI, IE, LT, LV, NO, SE, UK.
- Shoppers must select one of the following transaction currencies: CZK, DKK, EUR, GBP, NOK, SEK.
- Limitations
- Manual capture is not supported.
Supported Gateways
Adyen
See Connecting with Adyen for documentation on features, requirements, and setup.
- Additional Setup
- You must request the payment method to be added to your Adyen account.
- If you set up Adyen after June 2022, contact our Support team to have Trustly enabled in your store.
- If you are not sure when you enabled Adyen, our team can check to see if Trustly is available for your account.
