GrabPay is a popular payment method in Southeast Asia, developed by Grab. Millions of shoppers use the GrabPay mobile wallet for in-store and online purchases, as well as food delivery, ride shares, and fund transfers. With features like bypassing credit card entry and in-app payment authentication, GrabPay creates a secure, hassle-free checkout experience for your shoppers.
How It Works
Once you’ve connected GrabPay, shoppers meeting the requirements will see it as an available payment option at checkout.
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When the shopper proceeds with the order, they will be redirected to the GrabPay payment page and prompted to enter their mobile number. From there, they will receive a one-time password in the Grab app to validate and complete the transaction.
After the order is placed, it will appear in your control panel as GrabPay (via gateway) in the Payment Method field. Orders placed using GrabPay share the same fulfillment process as typical orders.
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Requirements and Limitations
- Your store must meet the following criteria:
- Your store must use Optimized One-Page Checkout.
- Limitations
- Manual capture is not supported.
Supported Gateways
Adyen
See Connecting with Adyen for documentation on features, requirements, and setup.
- Additional Setup
- You must have one of the following transactional currencies available: MYR, PHP, SGD.
- You must request the payment method to be added to your Adyen account.
- If you set up Adyen after June 2022, contact our Support team to have GrabPay enabled for your store.
- If you are not sure when you enabled Adyen, our team can check to see if Grabpay is available for your account.
- Shopper Requirements
- Shoppers must use one of the following transaction currencies: MYR, PHP, SGD.
- Shoppers must use an address in one of the following countries at checkout: MY, PH, SG.
- Limitations
- GrabPay’s PayLater option is not available for shoppers in the Philippines.
PayPal powered by Braintree
See PayPal powered by Braintree | Automated Setup for documentation on features, requirements, and setup.
- Additional Setup
- Check the Enable alternative payment methods box and select GrabPay from the dropdown menu in Braintree Settings within your BigCommerce control panel.
- Shopper Requirements
- Shopper's billing address is in the following country: SG
- Shopper's transaction currency must be SGD
Stripe
See Connecting with Stripe for documentation on features, requirements, and setup.
- Additional Setup
- You must have one of the following transactional currencies available: MYR, SGD.
- GrabPay must be enabled in your Stripe dashboard. If you don’t see GrabPay in your dashboard, contact Stripe support.
- Your Stripe account country must match the currency. For example, a Singapore-based Stripe account can offer Grabpay in SGD, but not in MYR.
- Check the box next to GrabPay in Stripe Settings within your BigCommerce control panel.
- Shopper Requirements
- Shoppers must use one of the following transaction currencies: MYR, PHP, SGD.
- MY-MYR
- SG-SGD
- Shoppers must use one of the following transaction currencies: MYR, PHP, SGD.
FAQ
Can I enable GrabPay's PayLater option?
If you are using GrabPay via Adyen, the PayLater option is enabled by default. When a shopper in Singapore and Malaysia selects GrabPay, they will see the option in their Grab app to pay over four installments. To learn more, see GrabPay’s article about PayLater.
The PayLater option is not available in Stripe's GrabPay integration.
Additional Resources
- GrabPay - Easy and Hassle Free Payment Solution (Grab SG)
- GrabPay (Adyen Docs)
- GrabPay payments (Stripe Documentation)
