Moneris is a multi-functional online payment solution for business owners. Using Moneris, you can securely accept and process payments directly from your website.

 

Moneris works with Apple Pay. Once enabled, the Moneris payment gateway allows you to set up Apple Pay, giving your customers even more payment options on the cart and checkout. Before enabling Apple Pay in BigCommerce, it will need to be enabled on your Moneris account. Contact your Moneris service manager if you are not sure whether you have this feature.

Requirements

To use Moneris, your store must meet the following requirements:

 

Setup

1. Go to Store Setup › Payments and select Moneris from the list of Online Payment Methods.

Moneris setup button

2. You will be taken to the Moneris Settings tab. Create a Moneris test and/or live account from the "Get Started" section of the settings page.

3. Configure your Moneris Hosted Tokenization option. In the Moneris Merchant Resource Center, go to Admin › Hosted Tokenization. Enter your store's root domain (like https://domain.com), then click Create Profile. Take note of the Profile ID — you will need this during the next step.

 

Note: If your Search Engine Optimization settings are configured to Redirect no WWW to WWW, you will need to enter your store's www. subdomain (like https://www.domain.com) in order to generate a valid Profile ID.

4. Copy and paste the merchant credentials provided by Moneris into the corresponding API Token, Store ID, and Profile ID fields.

  • Display Name — Control how the payment gateway appears at checkout. We recommend something like Credit/Debit.
  • API Token — API Token provided by Moneris. In the Moneris Merchant Resource Center, go to Admin › Store Settings to view the token.
  • Store ID — Store ID provided by Moneris
  • Profile ID — Profile ID provide by Moneris. In the Moneris Merchant Resource Center, go to Admin › Hosted Tokenization. The Checkout Profile ID must be generated by an admin level user.
  • Transaction Type — Set to Authorize & Capture or Authorize Only. Authorize Only allows you to capture the funds manually. See Manually Capturing Transactions (Authorize Only) to learn more.
  • Test Mode — Determines whether your store is in Test Mode. Set it to No (Recommended) when you are ready to take payments.

 

 

Looking to add support for Visa, Mastercard, and AMEX? After setup, you will need to contact Moneris to enable these card types on your Moneris account.

 

Stored Credit Cards

To enable Stored Credit Cards, go to the Moneris Settings tab and select Enable stored credit cards with Moneris. Toggle Require CVV when using a stored credit card if you would like to enable this optional setting. Note that the CVV will always be required for orders containing digital products.

Moneris stored credit cards settings

Common Questions

Pricing and Fees

What fees are associated with Moneris?

Fees depend on the merchant type and size. For more info, contact Moneris.

Account Eligibility

What currencies and countries does Moneris support?

Moneris supports Canada (CAD) only.

What items are restricted for merchants to sell?

Moneris supports most business verticals. For more info, contact Moneris.

Transactions

How long until the funds are transferred to my bank?

Moneris can settle to any Canadian financial institution.

Merchants utilizing the Moneris Gateway solution must close their batch by 11PM EST.

Is 3D Secure supported in the integration?

No, not currently.

Refunds

How soon after a transaction can I perform a refund?

Refunds can be performed immediately.

Is there an amount of time after which I cannot perform a refund?

No, this will depend on your refund policy.

Are there any fees for chargebacks/refunds?

Standard transaction fees apply to refunds, and chargeback assessment fees apply to chargebacks.

For more information, contact Moneris.

Additional Features

Are there any fraud filtering options available?

No fraud filtering options are available.

Are manual orders supported in the integration?

Yes, manual orders through the BigCommerce control panel are supported.

Does it allow authorize-only or recurring/subscription payments?

Yes, Authorize-Only, Authorize & Capture, Void, Full Refund, and Partial Refund are supported.

Keep in mind that if you do not capture an authorization, it will automatically expire within Moneris and you will be charged a fee by the card issuer. To avoid this, Moneris recommends that you void any authorizations that you don't plan to capture.

Recurring payments and subscriptions are not supported at this time.

Does the integration support Embedded Checkout?

Yes, Moneris can be used on Optimized One-Page Checkout and Embedded Checkout.

Troubleshooting and Payment Disputes

How are payment disputes handled?

Moneris will contact the merchant to resolve a payment dispute.

How do I contact Moneris Support?

Moneris' support team can be reached by phone at 1-866-319-7450 or through their support website.