Clover is a payment gateway that allows you to accept payments from customers safely and securely. By enabling the Clover payment gateway, you can take payments for your BigCommerce orders using the same Clover account you use to receive payments for POS transactions. This article will walk you through linking your Clover merchant account to your BigCommerce store.

 

Requirements

 

Setting up the Clover Payment Gateway

To set up and connect the Clover payment gateway, go to Settings › Payments and, from the list of Online Payment Methods, click Set Up next to Clover. Then click Connect to Clover to link or set up an account.

Clover Payments tab with Connect to Clover highlighted.

Once you've connected the Clover payment gateway with your Clover account, you can specify a Display Name. We recommend "Credit Card".

Clover Payment settings with Display Name field

 

Common Questions

Pricing & Fees

What fees are associated with the Clover payment gateway?

Merchants that process directly with Clover can learn more about transaction fees by visiting www.clover.com.

Account Eligibility

What countries and currencies does the gateway support?

The United States and USD.

What items are restricted for merchants to sell?

Please refer to your merchant processing agreement for information regarding prohibited activities.

Transactions

How long until a transaction's funds are transferred to my bank?

Transactions are funded between 24-72 hours for Clover direct merchants. For merchants processing with a Clover partner, we advise that you reach out directly to the partner for more information regarding the expected time of funds transfers.

Refunds

How soon after a transaction can I perform a refund?

Refunds can be performed immediately after a transaction is processed.

Does Clover support multiple refunds?

You can perform a one-time full or partial refund, but the integration does not support multiple refunds.

Why did Clover refund my customer the total order amount, even though I performed a partial refund in the BigCommerce control panel?

Partial refunds are not supported on order-level refunds in the BigCommerce control panel, and must be performed at the line-item level. Ensure your products are synced between BigCommerce and Clover by using an app, as refunds which include items with SKUs that do not exist in Clover’s inventory will fail, resulting in Clover refunding the total order amount instead.

Is there an amount of time after which I cannot perform a refund?

As a general rule, refunds cannot be performed after 180 days.

Are there any fees for chargebacks or refunds?

There is a $25 fee per chargeback.

Additional Features

Are there any fraud filtering options available?

Currently, there are no filtering options available within the BigCommerce platform.

Does Clover allow authorize-only or recurring and subscription payments?

  • Authorize-only is not currently supported. At this time, operations supported include Authorize & Capture and Refund (full and partial).
  • At this time, recurring and subscription payments are not supported through BigCommerce.

Troubleshooting & Payment Disputes

Why am I seeing this error in my store logs: "Maximum string length exceeded for 'name'. Max length is 127"?

Product names that contain more than 127 characters will exceed Clover’s internal limit on order details passed during payment processing. To prevent payment errors, shorten all product names to fall within this limit.

How are payment disputes handled?

Contact Clover to address payment disputes.

Merchants processing with a Clover payment partner are advised to contact the partner to discuss how chargebacks are handled.

How do I contact Clover Support?

Visit the Clover Help Center.