Apple Pay provides an easy and secure way to pay for physical goods and services such as groceries, clothing, tickets, and reservations, and customers can quickly and securely provide their payment, shipping, and contact information to check out.

The simplicity of Apple Pay attracts customers, and increases conversion rates and new user adoption. Learn more about Apple Pay. Orders paid with Apple Pay will display Apple Pay in the order details.

 

Requirements

If you are interested in setting up Apple Pay, please read through the store and shopper requirements. Once you have confirmed that you meet all of these requirements, you can follow the setup instructions below.

Store Requirements

Shopper Requirements

  • Shoppers must be using the Safari browser, running on a compatible iOS device that is running iOS 10 or newer. Compatible devices include:
    • iPhone 6, 6 Plus, SE or newer
    • Apple Watch with iPhone 5 or newer
    • iPad Air 2 or newer
    • iPad Pro or newer
    • iPad Mini 3 or newer
    • Mac 2012 or newer
  • To pay from a desktop computer, shoppers must:
    • be using Safari on a Mac (2012 or later) running MacOS Sierra or newer
    • be paired with an iPhone or Apple Watch compatible with Apple Pay
    • signed in to iCloud with the same Apple ID
    • have Allow Payments on Mac enabled on their iPhone
  • Apple Pay is limited to shoppers from select countries.
 

Setting Up Apple Pay

Use the following steps to set up Apple Pay in your store.

 

Your storefront must be active to connect Apple Pay If your storefront is in pre-launch mode, Apple Pay will be unable to verify your domain. If you need to return your store to a pre-launch status after you've connected, our Support team can assist you.

1. Go to Settings › Payments.

2. Expand the Digital Wallets section.

Expand Digital Wallets to find Apple Pay

3. Click Set up. You will be brought to the Apple Pay configuration page. Ensure your store meets the requirement of the integration found in the "How to get started" section.

The Set up button next to Apple Pay

4. Click Save to enable Apple Pay. You will then be asked to agree to Apple's Terms of Service. Once you have agreed, Apple Pay will be active in your store.

The Agree to terms button as part of Apple Pay setup

Here are some examples of how the button can appear in various parts of your store.

Quick View Cart

The Apple Pay button on the Quick Cart

Cart Page

The Apple Pay button on the Cart page

At the top of Checkout

The Apple Pay button at the top of checkout

Payment Step of Checkout

The Apple Pay button on the payment portion of checkout

Apple Pay Checkout Window

The Apple Pay checkout window

 

Styling the Apple Pay Button

By default, a black version of the Apple Pay button will display in your storefront. Optionally, you can change certain styling elements of the button. If you are interested in adjusting the button width, height, or background color, see Styling the Apple Pay Button.

 

Supported Payment/Merchant Service Providers (Authorize.net)

To enable Apple Pay on your BigCommerce store, you must set the Market Type in Account › Merchant Profile to eCommerce. You must also use a payment services provider (PSP, sometimes called a merchant service provider or MSP) that supports Apple Pay transactions.

BigCommerce is unable to verify with your chosen payment gateway which PSP or MSP you use, and as such we will allow the Apple Pay button to be enabled regardless of support. If you are using an unsupported PSP/MSP, Apple Pay payments will fail with the error "Payment Not Complete" on your BigCommerce store.

Authorize.Net PSPs

Supported Apple Pay payment processors for Authorize.Net include:

  • First Data Nashville
  • Chase Paymentech Solutions
  • Global Payments
  • TSYS Acquiring Solutions

The payment processor determines country compatibility. You can verify which payment processor your Authorize.Net account uses by logging into the Merchant Interface under Account › Merchant Profile. Your payment processor will be listed under the Payment Methods section.

 

Common Questions

Are there additional fees to use Apple Pay?

There are no additional fees for merchants or customers to use Apple Pay.

Is multicurrency supported with Apple Pay on BigCommerce?

Yes, multicurrency is supported by all payment integrations except for Chase Merchant Services. To learn more about the benefits of this feature, see our article in the BigCommerce Product Blog.

To learn more about setting up currencies, see Managing Currencies.

Does Apple Pay support test transactions?

Yes, you can make test transactions with Apple Pay if you meet the following prerequisites:

  • You must create an Apple developer account and set up your sandbox environment in Apple Pay.
  • The payment gateway you enabled Apple Pay with must offer test or sandbox mode functionality in our integration with them.

Whenever test or sandbox mode is enabled on the payment gateway, Apple Pay will inherit this state and be available for test transactions. Keep in mind not all payment gateways support test/sandbox functionality.

Why do I get a "Failed to Update Provider" error when I try to connect with Apple Pay?

Your store must be active to connect with Apple Pay. If your store is in pre-launch mode when you attempt to connect, Apple Pay will be unable to verify your domain. If you want your store to remain private after you’ve connected, you can put it down for maintenance or contact our Support team for assistance in returning it to a pre-launch status.

How do I accept Discover when using Apple Pay and Braintree?

Discover is automatically enabled when using Braintree. If you do not see Discover as an option during Apple Pay checkout, re-enable Apple Pay by turning it off and on. See Setting Up Apple Pay for more information.

Why are customers seeing an "invalid shipping" checkout error message whenever they use Apple Pay?

This is often caused by having required custom shipping address fields enabled on the checkout page, which Apple Pay bypasses by design. While Apple Pay is not compatible with custom fields on the checkout page that are required, optional fields may be used on the checkout.

Can I change which gateway Apple Pay uses to process payments?

If you have more than one Apple Pay-supported payment integration enabled in your store, you can change the gateway Apple pay uses by disconnecting the gateway it currently uses, then reconnecting the gateway after Apple Pay automatically integrates with your other connected gateway.

For example, if Apple Pay currently uses Authorize.net to process payments, but you want to use Apple Pay with Adyen, disconnecting Authorize.net would cause Apple Pay to instead use Adyen. You can then reconnect Authorize.net as soon as you've confirmed that Apple Pay is integrated with Adyen.

To see the payment gateway that Apple Pay is using, go to the Apple Pay Settings tab in Settings › Payments.

Apple Pay settings page noting that a compatible gateway must be enabled

How do I add the Apple Pay button to my product pages?

If you are using Cornerstone 6.6.1 or newer and have not customized your theme files, you can enable Apple Pay by checking Show quick payment buttons in the theme’s Product display settings.

The Show quick payment buttons setting

If you are using a different theme, or you have customized your Cornerstone theme files, your theme will require additional customization in order to support product page payment buttons. For assistance with applying these customizations to your theme files, we recommend reaching out to a BigCommerce Partner by visiting our Partner Directory or submitting an Agency Design Request.

How can I place the Apple Pay button at the top of my checkout page?

You can place the Apple Pay button at the top of checkout by checking Show wallet buttons at the top of checkout located under Settings › Checkout. Note that the button will appear above the Customer step for guest shoppers only.

Why isn't the Apple Pay button appearing on my cart page or in the quick-cart?

Apple Pay will not appear if you enabled Apple Pay using Mollie. If your store meets the listed requirements for other gateways, check your theme's documentation to confirm that it has built-in support for Apple Pay. If you're using a theme that doesn't have built-in support, visit Styling the Apple Pay Button to implement it.

If the Apple Pay button is missing for guest customers only, it could be due to your store's customer settings in Settings › Checkout. Guest customers will not be able to access Apple Pay from the cart if either Customers must have or create an account to check out or Require existing accounts to sign in is enabled. See Optimized One-Page Checkout for more information.

Why isn't Apple Pay appearing on my checkout page?

If your store is using Legacy Checkout, Apple Pay will only be present on your store's cart page. To display Apple Pay at checkout, enable Optimized One-Page Checkout in your control panel.

If you are using a custom checkout, confirm that you are using the most recent version of our Checkout SDK.

Can Apple Pay be used as a payment method for manual orders?

No, Apple Pay cannot be selected as a payment method when finalizing manual orders. To accept an Apple Pay payment for a manual order, save it as a draft and send the cart URL to your customer so that they can select Apple Pay from the cart or checkout pages.

Are authorize-only payments supported with Apple Pay?

Yes, you can enable authorize-only payments for Apple Pay from within your gateway's settings. Note that the following gateways do not support authorize-only payments: