Connecting Eway Rapid Payment Gateway

Eway Rapid is a payment solution exclusively for businesses located in Australia and New Zealand. It offers advanced fraud protection, integrated refunds, and the ability to capture funds manually. Eway strives to personalize payments by providing support 24/7 from a local, Australian support team.

To use Eway Rapid, your store must meet the following criteria:

• Your store must be located in Australia or New Zealand.
• Your store must be using Optimized One-Page Checkout.
• Manage Payments and Manage Settings user permissions must be enabled.

If you are new to Eway, follow these instructions to use Eway with your store. If you are currently using Eway and want to upgrade, see our instructions for upgrading. You will find the Eway Payment gateway in Settings › Payments under the list of online payment methods.

Click Create an Eway account to set up an account. Once you have an account, enter your account credentials into their respective fields.

• Display Name — describes how the payment method is listed at checkout. We recommended something like Credit/Debit.
• API Key — enter in the API key received from Eway during account creation
• API Password — the passwor associated with your Eway account
• Transaction Type — can be set to Authorize & Capture or Authorize Only. Authorize Only allows you to capture the funds manually. See Manually Capturing Transactions (Authorize Only) to learn more.
• Test Mode — set this to Yes to test checkout flow. Make sure this is set to No when your store goes live.

If you are currently using either Eway Australia (Hosted) or Eway New Zealand (Hosted) payment gateways, we recommend upgrading to Eway Rapid.

To configure Eway Rapid, you will need to retrieve your API Key and API Password from the MYEway Dashboard. They are found in the MYEway Dashboard under My Account › API Key.

Eway Australia

Set up the Eway Rapid payment using the API Key and Password retrieved from your current Eway account. Once enabled, the Eway Australia (Hosted) payment gateway will be automatically disabled and inaccessible.

Eway New Zealand

Disable the Eway New Zealand (Hosted) payment gateway in BigCommerce before setting up Eway Rapid with your existing Eway API Key and Password.

• Pricing and fees
• Account eligibility
• Transactions
• Refunds
• Additional features
• Troubleshooting and payment disputes

Pricing and Fees

What fees are associated with the gateway?

• Australia Pricing (eway.com)
• New Zealand Pricing (eway.com)

Account Eligibility

What currencies and countries does the payment gateway support?

By default, payments will be processed in your local currency that your business is registered in. For example, if you’re an Australian business, then payment will default to AUD.

Transactions

How long until the funds of a transaction are transferred to my bank?

Depending on the setup, payments will settle in 1-3 days.

Will my customers or I receive an additional email or invoice from the payment gateway?

Yes. Eway sends emails with transaction details in real-time to merchants and their customers. Further, merchants can add offers, discounts, or other advertisements to help promote their business, and create repeat business.

Refunds

How soon after a transaction can I perform a refund? ​

Merchants can process a refund straight away, as long as the payment is successful.

Are there any fees for chargebacks/refunds?

In most cases, there is no additional fee for processing refunds. However, if you use the Gateway Only method, then you may incur a small transaction fee. See Eway's article on Will I be charged by Eway for processing a refund? for more information.

Additional Features

Are there any fraud filtering options available?

Within the eWAY Dashboard, you can configure how to handle suspicious transactions. Below are the three options available to you and how they will be handled within the BigCommerce platform:

• Approve — transactions have been approved by Eway and reflect as Approved in BigCommerce
• Deny — suspicious transactions have been declined by Eway and will prevent the order from being placed
• Challenge — Based on the fraud action determined by Eway, the suspicious transaction will be approved, denied, or require additional review. If the transaction requires further review, it will show in BigCommerce as Pending Manual Review. You will not be able to take action on the transaction in BigCommerce until you manually review the transaction in your MYEway Dashboard. Once you approve the transaction, you will be able to capture the funds in BigCommerce and continue processing the order. If you deny the transaction, you will then need to manually update the status of the transaction in BigCommerce to Declined.

Does it allow authorize-only or recurring/subscription payments?

• Authorizations — Yes, Authorize, Capture, and Void options are supported.
• Recurring/Subscriptions — At this time, recurring and subscription payments are not supported through BigCommerce.

Troubleshooting and Payment Disputes

How are payment disputes handled?

Should a dispute arise, you will receive notification from Eway to either advise of a chargeback notification or a request for information to be provided. If a chargeback is successful, funds will be debited from your account and a chargeback fee applied.

How do I contact Eway’s Support?

You can reach Eway's support team anytime by:

• Phone — 1800 24 55 70 or +61 2 6175 3000
• Email — support@eway.com.au
• Live Chat — www.eway.com.au then use the “Chat with Eway” option in the bottom left corner.