Selling on eBay

Featuring over 182 million active shoppers and more than a billion live listings, eBay is one of the world’s most popular marketplaces. Originally started as a consumer-to-consumer, auction-based service for used items, today 80% of all products sold on eBay are new.

To get started, go to Channel Manager and click + Create Channel.

Under Marketplaces, click Connect next to eBay.

Click Connect next to the app you want to use to connect and follow the in-app instructions to complete setup.

There are two fees for listing a product in the eBay marketplace: an insertion fee and a final value fee.

Insertion Fee

When you list an item for sale on eBay from BigCommerce, you'll be charged an insertion fee. The fee for one listing for one month is $0.30 for standard sellers and can be as low as $0.05 for eBay Stores subscribers.

All listings created in BigCommerce are Fixed Priced and Good 'Til Cancelled format. That means if the item does not sell after 30 days, it will automatically be relisted and a new insertion fee will be assessed.

While all eBay sellers are entitled to (at least) 50 free insertion fee credits per month, eBay Store subscribers receive even more, based on their subscription plan.

Final Value Fee

If your item sells, you will be charged a final value fee. This fee is calculated as a percentage of the total amount of the sale, including shipping and handling charges. Sales tax is not included.

For standard eBay sellers, this is 10% of the total amount of the sale. The maximum final value fee for standard sellers is $750.

For eBay Stores subscribers, this is between 4-9%, depending on the category. The maximum final value fee for eBay Stores subscribers is $250.

Other Fees

In addition to insertion and final value fees, eBay also assesses other listing/service fees including:

• advanced listing upgrade fees
• eBay Promoted Listings fees
• supplemental service fees

Currently, these services cannot be administered/managed from BigCommerce and are only available from within your eBay account. You will not be charged for them unless you manually enable them from your eBay seller account.

eBay Stores Subscription

For merchants, particularly high-volume sellers, there are many benefits to having an eBay Stores subscription:

• more free insertion fee credits
• discounted insertion fees
• lower final value fee rates
• increased eBay buyer confidence
• access to tools to help promote, advertise, and analyze your eBay store and listings

Store subscription costs range from $4.95 - $2,999.95 per month, depending on package type and billing cycle (monthly vs. yearly).

Once your sales from eBay reach a certain point, you'll save money by having an eBay Stores subscription.

For example, take a standard seller who has:

• 1,000 listings
• 1,000 items sold
• $10 per sold item
• $10,000 in total monthly sales

Use the table on eBay’s Selling fees for managed payments sellers to see how much you could be saving with an eBay Stores subscription.

Account

Does this affect my pricing? Are there any additional fees?

There are no additional fees from BigCommerce. However, eBay orders processed through BigCommerce (including apps) are included in your store's trailing 12-month GMV, which can affect your BigCommerce plan's pricing; eBay charges insertion and final value fees outside of BigCommerce to use their service.

What if I only have a personal eBay account?

You can create a new account for your business or change your personal account into a business account type. See eBay’s article on How to register as a business.

How do I disable/disconnect eBay?

Check with your app's support team and documentation. Your eBay listings will remain active unless ended via the app or through your eBay seller admin.

What if I’ve exceeded my eBay seller limits?

You won’t be able to create additional listings until your listing count or total value is below your current seller limit. You can also request higher limits from eBay. Since insertion fees are assessed on every product listed on eBay, we don’t recommend listing your entire catalog all at once initially — especially if you are new to listing on eBay.

Availability

Can I list on eBay.com.au and other eBay marketplaces?

Marketplace availability is dependent on merchant requirements and the app you’re using. Check your app’s documentation or contact its support team for more information.

Orders

How long does it take for an order from eBay to appear in my BigCommerce control panel?

Generally, within a few minutes. The amount of time depends on the level of API traffic eBay is currently experiencing.

How do I create shipping labels for orders from eBay?

See eBay's article on Creating shipping labels and packing slips on eBay for help.

What happens if an order from eBay is cancelled?

You’ll need to manage cancelled orders from your eBay seller account.

How do I refund an eBay order?

Full and partial refunds are documented and managed in your eBay seller account.