Ebay LINK is designed for Australia-based merchants to make selling on eBay.com.au easier by automating the creation of listings and sending of orders back to BigCommerce for fulfilment.
When you install the app, it will import products from BigCommerce into eBay LINK. You can then choose which products you want to list on eBay. You can make changes to your products in eBay LINK without changing the products in your BigCommerce store. Change details such as the price or product titles to ensure the best chance of making sales on eBay.com.au. Product listings and inventory on eBay are kept in sync with your BigCommerce store via full product syncs and updates as they happen.
The dashboard of eBay LINK summarises your Products and Orders. The Products section shows how many products are listed (or not listed) and why.
The orders section gives you a summary of orders received and notifies you of any order issues that you need to look at.
You can also see a list of your top selling products on eBay.
eBay LINK will do a full sync of all products once every 7 days (usually on a Saturday night around midnight). All product information such as price, inventory, description, images, and title are updated.
In between the full sync, products and stock are kept up to date in almost ‘real time’. If you change stock in BigCommerce, eBay LINK will update the product listing on eBay.
The weekly full sync and ‘real-time’ updates ensure all products are kept up-to-date.
Changing product details in eBay LINK: If you have created a pricing rule on a product in eBay LINK so that eBay has a different price to BigCommerce, the eBay price will remain as you have set it in eBay LINK, even if you change the price in BigCommerce.
Managing & Listing Products
How to List Products
To list a product on eBay.com.au, you need to map it to an eBay category (i.e. choose an eBay category to list the product in).
For more information on how to do this, see the Category Mapping FAQs.
How to Block Products
If you have products that you don’t want to list on eBay, you can block them. There are a number of ways to block (or unblock) products.
- Single products: To block products go to the Products page from the left-hand nav. Search for the product(s) you want to block. Check the box then from the ‘Actions’ menu, choose Block all selected.
- Block by Keyword: To block products by keyword, go to ‘Settings – Administration’ then scroll down to Product Exclusions.
- Bulk Block: There is also a bulk block or unblock feature.
See Blocking Products from Listing for more information.
Product Listing Errors
Sometimes, not all products will list on eBay. If eBay LINK has tried to list your products and there is a problem, eBay returns a validation error. Any errors are listed under ‘Errors’ in the Dashboard.
See Product Listing Issues for more information.
Optimising Products for eBay
If you want to price your products on eBay differently to your BigCommerce store (i.e. increase or decrease the price), you can do so via the Promotions feature. From the left-hand nav, select ‘Promotions – Add new’. You can apply a pricing rule to a group of SKUs or all products.
See Pricing and Promotions for more information.
To maximise your chance of sales on eBay, it's recommended to optimise your Product Titles with keywords such as brand name, colour, size, and description of the product. However, you may not want to add this type of information to your titles in your BigCommerce store.
In eBay LINK, you can change an individual product title for eBay. Go to ‘Products – All Products’ and in the table on the right-hand side you will see a column ‘Product Title on eBay’. Click the product title to edit and save.
You can also create a rule to apply a change to all product titles. Go to ‘Settings – Feeds’ and in the Product Name field enter the rule you want to apply.
See How can I tailor the 'Title' on eBay for my products? for more information.
Ebay LINK checks eBay for orders every 10 minutes. Once the order is made available, eBay LINK will import it and send it through to your BigCommerce store for fulfilment.
If eBay LINK is unable to send the order through to BigCommerce, you will receive an email notification and a message will appear in the Dashboard of eBay LINK under the Orders section on the right. You will be able to click through to the order to see what the issue is and what you need to do to resolve it. For example, it may be as simple as correcting a mismatching postcode.
Ebay LINK will check BigCommerce every 2 hours to see if the status of the order has changed to Shipped. Once the order has been marked as shipped in BigCommerce, eBay LINK will then update eBay with the Carrier and the Tracking ID. It is an eBay requirement that you need to provide the Carrier and Tracking ID to mark the order as shipped in eBay, so please ensure that you add this information to BigCommerce when you fulfil the order.
See Orders Overview for more information.
eBay LINK Support
If you have any problems with eBay LINK, please visit the Support Section. There is a link directly to it from the left-hand nav in eBay LINK.
You can raise a support request or read through detailed FAQs here:
Email support is provided Monday to Friday between 8am – 6pm AEST. However, support tickets are monitored outside of these hours and if a request is received that is considered high priority (e.g. orders are not being sent between eBay and BigCommerce), we will work to resolve the issue.