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Control Panel Timeout Window

For security purposes, users are automatically logged out of the control panel if they are inactive for a specified amount of time. This amount of time can be configured to be up to two hours in your store's control panel Display Settings.

Timeout Window set to 2 hours and highlighted in Display Settings

Actions such as creating/updating a product, navigating the control panel, and saving settings are all recognized as activity. Simply typing, in and of itself, is not considered activity, so if you're writing a long blog post or product description, be sure to save your progress every so often to prevent automatically being logged out (and potentially losing your work).

Five minutes prior to automatically logging you out, the control panel will pop up a warning and begin a countdown.

The control panel timeout window does not apply to the BigCommerce billing and account area, which will automatically log you out after 15 minutes of inactivity.

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