Finding Your Support PIN

Your BigCommerce Support PIN is a unique number only accessible to the owner of the account. This number is used by the BigCommerce technical support and account service teams to verify store ownership or that you have permission to access your store's back end and billing details.

We require some form of verification to ensure that only authorized parties receive your store's private information. While the Support PIN is the easiest way to provide this verification, our support team can also assist with other methods of verification if you cannot access the PIN.

Log in to your store as the Store Owner. No other user role will be able to see the support PIN.

Your Support PIN is located by expanding the Help section at the bottom left of the control panel navigation.

You can access your support PIN by logging into your Account Dashboard, even if your store is suspended or cancelled. Your Support PIN is located within the Help dropdown in the top right corner.

When you first created your store, you received an email with the subject line, "Login details for your new BigCommerce store". This message contains the login URL for your control panel, your username (the email address you used to create the store), and the Support PIN.

If you're unable to find or access your Support PIN, contact our phone support team (24/7) using the Contact button in the top right corner. Our support representatives may be able to verify you using an alternative method.