Finding Your Store's IP Address
Locating Your Store's IP Address in the Control Panel
Locating Your Store's IP Address via a Ping
If you are unable to access your store's control panel or have inadvertently deleted the store’s A record, you can ping the store's Temporary/Permanent URL, which will return its IP address.
There are various free tools available online, such as the one at http://centralops.net/co/ which can be used to ping a URL.
The Temporary/Permanent URL was sent in an email when your store was first created and uses the following format, store-xyz123.mybigcommerce.com.
Alternatively, you can log in to your store's billing area to locate your Temporary/Permanent URL. See Finding Your Store's Permanent Address (Temp URL) for detailed instructions.