Viewing Orders

The View Orders screen in the control panel

Go to OrdersView to access your store's orders section.

Order Views

Links at the top of the View Orders screen show current and active orders based on a certain order status or condition.

  • All Orders
  • Awaiting Fulfillment
  • Awaiting Payment
  • Awaiting Shipment
  • Pre-Orders (backorders)

The More tab contains extra views for past or completed orders.

Custom Views allow you to create new views based on specific order criteria.

  • Search Keywords
  • Order Status
  • Payment Method
  • Order Type (My Store, eBay, Facebook, Pinterest)
  • Shipping Method
  • Coupon Code used
  • Pre-Orders
  • Deleted orders
  • Order ID Range
  • Order Total Range
  • Order Date Range
 

Did you know? You can bookmark Custom Views in your browser for quick, easy access.

Order Details

Click the + icon to the left of an order to view its details.

The first column displays the order's billing information and the second column displays its shipping information. The third column features quantities, options, charges and other details pertaining to the items included in the order.

Expanded order showing details

The source of the order (e.g. storefront, eBay, Facebook) is represented by an icon to the left of each entry.

The source of each order is represented by an icon

The customer's IP address is logged to determine where the order originated geographically. If an order's billing address doesn't match, the order is flagged as possibly fraudulent.

Possibly Fraudulent Order

You can see the customer group of an order by performing an order export with a custom export template. This is useful for determining the percentage of orders coming from a particular group.

Create or copy a new export template and enable the Customer Group Name field under the Orders tab. See Customizing Export Templates for more information.

Customer Group Name field enabled in a custom export template

Changing Orders in Bulk

Order statuses and certain actions can be applied to multiple orders in bulk. Actions include:

To apply an order status or perform an action in bulk, check the box to the left of each desired order, then select an action from the Choose an Action drop-down and click Confirm.

To apply an order status or perform an action in bulk, check the box to the left of each desired order, then select an action from the Choose an Action dropdown and click Confirm

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