Go to Orders › View to access your store's orders section.
Links at the top of the View Orders screen show current and active orders based on a certain order status or condition.
- All Orders
- Awaiting Fulfillment
- Awaiting Payment
- Awaiting Shipment
- Pre-Orders (backorders)
The More tab contains extra views for past or completed orders.
Custom Views allow you to create new views based on specific order criteria.
- Search Keywords
- Order Status
- Payment Method
- Order Type (My Store, eBay, Facebook, Pinterest)
- Shipping Method
- Coupon Code used
- Deleted orders
- Order ID Range
- Order Total Range
- Order Date Range
Did you know? You can bookmark Custom Views in your browser for quick, easy access.
Click the + icon to the left of an order to view its details.
The first column displays the order's billing information and the second column displays its shipping information. The third column features quantities, options, charges and other details pertaining to the items included in the order.
The source of the order (e.g. storefront, eBay, Facebook) is represented by an icon to the left of each entry.
The customer's IP address is logged to determine where the order originated geographically. If an order's billing address doesn't match, the order is flagged as possibly fraudulent.
You can see the customer group of an order by performing an order export with a custom export template. This is useful for determining the percentage of orders coming from a particular group.
Create or copy a new export template and enable the Customer Group Name field under the Orders tab. See Customizing Export Templates for more information.
Changing Orders in Bulk
Order statuses and certain actions can be applied to multiple orders in bulk. Actions include:
To apply an order status or perform an action in bulk, check the box to the left of each desired order, then select an action from the Choose an Action drop-down and click Confirm.