Users

A user account gives someone access to the control panel of your store. User accounts are typically used to grant specific permissions to staff so they can perform jobs related to their roles without having the ability to change or edit other parts of your store.

A single user can have access to multiple BigCommerce stores and are prompted to select which store they want to use when signing in.

User account reflect each team member's unique responsibilities and help to optimize workflow and prevent mistakes. Users can be assigned a built-in user role, have specific permissions granted one at a time, and be allowed access to individual apps.

Only the store owner and users with the Add Users permission can create new user accounts. For more information on different user permissions, see User Role and Permissions.

Each user must have a valid email address they are able to check in order to confirm their account and create or reset their password. For security purposes, users create their own passwords — they cannot be preconfigured by the store owner or other users.

1. Go to Account Settings › Users. Click the Create a User Account button.

2. Enter the new user's email address and set their user account status as active (default) or inactive. Then, select the user’s preferred language for the control panel..

3. Select a User Role for the user and toggle any desired permissions. See User Roles and Permissions to learn more.

Within minutes of creating the account, the new user will be sent an email message asking them to confirm their address and create a password. The subject line of this email confirmation is "Confirm your BigCommerce account".

If the email address is being used on a user account on another BigCommerce store, they will instead receive an email to notify them that they've been added to this store. They will sign in with their existing password.

If they don't see the "Confirm your BigCommerce account" email in their inbox, they may need to check their spam or junk folders. Alternatively, they can use the password reset link to create a password for the new user account. If they are still unable to log in, you may need to use a different email address for their user account.

WebDAV is a way for store owners, developers, and designers to access the contents of your store directly via a WebDAV client.

To give an individual user WebDAV access, check the box marked Enable WebDAV.

Once checked, the Password and Path credentials will be revealed, which the user will need when attempting to connect. The WebDAV username is the user's email address.

Can a user change their email?

Users are able to change the name, email address, and password they use to login by going to My Profile in the control panel's navigation menu. When a user changes their email, they will be logged out and an email change notification will be sent to the user's previous email address.

What if my user can't connect to WebDAV?

If a user has difficulty connecting, click the Generate WebDAV Password button. Be sure to save your changes before attempting to connect with the updated password.

Why did I not receive an unlock or password reset email?

It occasionally can take more than 10 minutes for the email to arrive. If you are not the Store owner, it could be that your email is no longer associated with a store user account.

I have a user who needs to be able to log into multiple stores. What do I need to do?

The Store Owner or Admin will need to create a user account on each store, using the same email address. The user will be notified automatically at their email address. Whenever they log in, the user will now see a pop-up, allowing them to select which store they would like to view. Users can change stores from the control panel's navigation menu.

Is the BigCommerce control panel available in other languages besides English?

The control panel is available in several other languages, such as Dutch, French, and Italian. You'll find the preferred language setting under User Details when creating or editing your user account, or under Language when editing your profile.

My control panel is showing the wrong language. How do I change it?

Go to My Profile › Profile Information. Select your preferred language from the drop-down list located in the Language section. Below are the navigation directions in our supported languages:

• English: My Profile › Profile Information
• Spanish/Castilian: Mi perfil › Información del perfil
• Spanish/Latin America: Mi perfil › Información del perfil
• French: Mon profil › Informations sur le profil
• Italian: Il mio profilo › Informazioni profilo
• Chinese: 我的个人资料 › 配置文件信息
• German: Mein profil › Profilinformationen
• Dutch: Mijn profiel › Profielgegevens
• Portuguese: Meu perfil › Informações de perfil
• Swedish: Min profil › Profilinformation
• Korean: 내 프로필 › 프로필 정보
• Danish: Min profil › Profiloplysninger
• Norwegian: Min profil › Profilinformasjon
• Polish: Mój profile › Informacje profilowe