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A user account gives someone access to the control panel of your store. User accounts are typically used to grant specific permissions to staff so they can perform jobs related to their roles without having the ability to change or edit other parts of your store.

A single user can have access to multiple BigCommerce stores. For users with access to multiple stores, they are prompted to select which store they want to use when signing in.

Having a separate user account that reflects each team member's unique responsibilities helps to optimize workflow and prevent mistakes. Users can be assigned a built-in user role, have specific permissions granted one at a time, and be allowed access to individual apps.

Only the store owner can create new user accounts. For more information on different user permissions, see User Role and Permissions.

Users View


Adding User Accounts

Each user must have a valid email address they are able to check in order to confirm their account and create or reset their password. For security purposes, users create their own passwords — they cannot be preconfigured by the store owner or other users.

1. While logged in as store owner, go to Account Settings › Users. Click Create a User Account.

2. Enter the new user's email address, set their status, and select their preferred control panel language. Note that only English, Chinese, French, Italian, Spanish, and Ukrainian are supported at this time, or you can select the default language on the user's browser.

Email, status, and preferred language settings under User Details

3. Select a User Role for the user. See User Permissions to learn more about user roles and permissions.

Select a User Role from the dropdown

Within minutes of creating the account, the new user will be sent an email message asking them to confirm their address and create a password. The subject line of this email confirmation is "Confirm your BigCommerce account".

If they don't see the message in their inbox, they may need to check their spam or junk folders. If the issue persists, you may need to use an alternative email address for the user account.

If the email address is being used on a user account on another BigCommerce store, they will receive an email to notify them that they've been added to this store.


Enable WebDAV Access

WebDAV is a way for store owners, developers, or designers to access the contents of your store directly via a network share on their computer or WebDAV client.

To give an individual user WebDAV access, check the box marked Enable WebDAV.

Once checked, the Password and Path credentials will be revealed, which the user will need when attempting to connect. The WebDAV username is the user's email address.

WebDAV credentials


Unlocking Your Account

After several unsuccessful login attempts, the user account associated with your email address is automatically locked and you will recieve an email with instructions on how to unlock your account.

Look for an email with the subject line Instructions for unlocking your BigCommerce account. (If the email is not in your inbox, check your spam or junk folder.) Click the Unlock Account button in the email.

The Unlock Account email button.

You will be taken back to the login screen, this time with a message indicating that your account has been unblocked.

Login screen of an unlocked account


Resetting Your Password

If you were blocked because you forgot your password, you can reset it. Note that resetting your password will not unlock a locked user account. Follow these steps only after you have completed the steps in the Unlocking Your Account section or if you did not have enough failed login attempts to get locked out.

1. Click the Forgot Password? link below the Log in button.

Forgot password link highlighted on login screen

2. Enter your email address and click Email me reset link. The password reset email will only be sent if the email address you enter is an address associated with a user account in your store.

3. Check your inbox for an email with the subject line Instructions for resetting your BigCommerce account password. If you do not see the email in your inbox within 10 minutes, check your spam or junk folder.

4. Click the Change password button in the email. You will be taken to the Reset password page. From here, you will be walked through resetting your password.

Your new password must be a minimum of 8 characters and contain an uppercase letter, a lowercase letter, a number, and a punctuation mark or symbol. Lastly, it cannot be a previously used password for the user.



Can a user change their email?

Users are able to change the name, email address, and password they use to login by going to My Profile in the control panel's navigation menu.

What if my user still can't connect to WebDAV?

If a user has difficulty connecting, click the Generate WebDAV Password button. Be sure to save your changes before attempting to connect with the updated password.

How do I make users for the Legacy API?

Legacy API Accounts are found under Advanced Settings › Legacy API Settings. We recommend using API Accounts, as this feature has been deprecated.

Why did I not receive an unlock/reset password email?

It occasionally can take more than 10 minutes for the email to arrive. If you are not the Store owner, it could be that your email is no longer associated with a store user account.

I have a user who needs to be able to log into multiple stores. What do I need to do?

The Store Owner or Admin will need to create a user account on each store, using the same email address. The user will be notified automatically at their email address. Whenever they log in, the user will now see a pop-up, allowing them to select which store they would like to view. Users can change stores from the control panel's navigation menu.

Is the BigCommerce control panel available in other languages (besides English)?

Currently, the control panel also supports Chinese, French, Italian, Spanish, and Ukrainian. You'll find the preferred language setting under User Details when adding or editing a user.

My control panel is showing the wrong language. How do I change it?

Go to Account Settings › Users. Click the Action button to edit the user, and select your preferred language from the drop down list located in the User Details section.

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