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Updating Your Credit Card

This guide covers the steps for updating the credit card you use to pay for your BigCommerce subscription.

The process of updating your credit card information differs depending on which billing and accounting system your store is using. Determine which billing system your store is using and choose the corresponding set of instructions below.

Updating Your Credit Card

1. Log in to the BigCommerce Account Dashboard using your owner user credentials. See Managing Billing and Account Details for more information.

2. Click Update billing details in the account summary box on the right side of the screen.

Update billing details

3. Click Change to the right of the Payment Information label.

Change payment information

4. Enter the required payment information, then click Save.

Once saved, your updated payment information will be used starting with the next billing cycle.

1. Log in to your Client Area. See Viewing Billing and Account Details for instructions.

2. Click on Account Details in the upper right hand corner of the screen.

The Account Details link.

3. Click Change Credit Card.

Change credit card link

4. Enter your new or updated credit card information, and click Save Changes.

If attempting to update the existing credit card on file, you must still fill in all fields.

Credit card fields

Once the above steps have been completed, your new card information will be used for the next billing cycle.

Accepted Payment Types

The following card types are accepted as either credit or debit cards.

  • Visa
  • MasterCard
  • American Express
  • JCB

While we do also accept prepaid versions of these same card types, we do not recommend their use. Based on your issuing financial institution and country of origin, they may or may not be usable in our system. Additionally, given that our invoicing is recurring, using a prepaid card is not advisable.

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