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Updating Your Payment Method

BigCommerce offers three ways to pay for your subscription plan.

  • ACH (also known as e-check or direct debit)
  • Credit Card
  • PayPal

BigCommerce recommends payment by ACH to help eliminate the risk of interruptions to service due to changing or expiring credit card numbers.

Some stores may still be using our old billing platform. See Legacy Client Area for help.

Updating Your Payment Method / Credit Card

1. Log in to the BigCommerce Account Dashboard using your owner user credentials. See Managing Billing and Account Details for more information.

2. Click Update billing details in the account summary box on the right side of the screen, or go to My Account › Payment Details at the top of the screen.

Update billing details highlighted in the Account Dashboard

3. Click Update Payment Method.

4. Select your desired method, enter the required payment information, then click Save. For PayPal, you'll be redirected to PayPal to log in, then returned to the BigCommerce Account Dashboard.

Once saved, your updated payment information will take effect starting with the next billing cycle.

Accepted Credit Card Types

The following card types are accepted as either credit or debit cards.

  • Visa
  • MasterCard
  • American Express
  • JCB

While we do also accept prepaid versions of these same card types, we do not recommend their use. Based on your issuing financial institution and country of origin, they may or may not be usable in our system. Additionally, since invoicing is recurring, using a prepaid card is not advisable.

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