Troubleshooting | Missing Theme Images or Icons

What We'll Cover

Symptoms

You storefront displays "missing image" icons or no images where the theme's default images used to display.

Example of default theme icons.
Default Images/Icons

Example of missing theme images/icons.
Missing Images/Icons

Resolution

This most commonly occurs when you have uploaded a custom image to your store's WebDAV server, but have not uploaded your theme's entire "images" folder with it. Follow these steps to reupload your theme's default images and get them to display again.

Download your existing store images

1. In the BigCommerce control panel, go to Store SetupDesign.

2. Click on Download Theme, then All Files.

Download theme

The Download All template files button.

3. A zip file will be downloaded onto your computer. Locate it, then extract the images folder.

images folder

Reuploading the images

1. Connect to your store through WebDAV.

2. Go to the Template folder.

template folder

3. Drag the image folder from your computer to the template folder.

add images to templated folder

Once the "images" folder has completed uploading, refresh your storefront and confirm that your theme's default images and icons are displaying.

 

Images still not showing up? Many newer themes use the fonts folder to store the social media icons. Try following the above troubleshooting steps using the fonts folder instead.

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