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TLS 1.0 Deprecation (Hosted Email)

As of April 30, 2018, we no longer support TLS 1.0 (Transport Layer Security) encryption for our legacy hosted email solution.

The industry as a whole will enact the same change, in accordance with PCI DSS (Payment Card Industry Data Security Standards) requirements. With this change, we will require TLS 1.2 compliance. Most email clients (e.g. Apple Mail, Microsoft Outlook, Mozilla Thunderbird) have already updated to TLS 1.2.

These instructions will walk you through reconnecting your email account to ensure you're using TLS 1.2 encryption.

Backing up Your Emails

Before you reconnect your account, we highly recommend backing up your emails first. Each email client will have steps on how to do this so be sure consult your email clients support documentation. We have included support links to the most commonly used email clients below along with their contact information.

Apple Mail

Microsoft Outlook

Mozilla Thunderbird

Reconnecting Your Email Account

If you are using an old email client, we highly recommend switching to a third-party email host (e.g. G Suite, GoDaddy, Zoho) or upgrading to the latest version to ensure your email client supports a TLS 1.2 connection.

After you have backed up your email account, you will need to disconnect and reconnect the account in your email client. Depending on your email client, you may have to recreate the email account. Use the following steps to gather your account details should you need to recreate the account.

1. Go to Server SettingsEmail Accounts.

2. Click on the Action button to the right of your email account and choose Account Details.

Action menu with Account Details highlighted

3. The Email Account Details window will have the following information:

  • Email Address
  • Username
  • Account Type
  • Incoming Mail Server
  • Outgoing Mail Server

Email Account Details window

4. Use your email account details to fill in the following fields in your email client:

  • Email Address — the email address you set up in BigCommerce
  • Username — the email address you set up in BigCommerce (same as above)
  • Password — the password you created for your email address
  • Incoming mail server settings:
    • Mail server: the mail server found in your account details (mail#.bigcommerce.com)
    • 995 (POP) or 993 (IMAP)
    • Use SSL Authentication: Yes
  • Outgoing mail server settings:
    • Mail server: the mail server found in your account details (mail#.bigcommerce.com)
    • 465 (POP and IMAP)
    • Use SSL Authentication: Yes

Where to input this information will depend on the email client you are using. We have included support links to the most commonly used email clients below.

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