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Store Settings

Store settings can be accessed in Store Setup › Store Settings.

 
 

Website Settings

Website store settings can be accessed in Store Setup › Store Settings, under the Website tab.

 

Store Status

Down for Maintenance setting in under the Website tab in Store Settings

  • Down for Maintenance — Determines whether your store is publicly accessible on the internet (Open) or displays a “maintenance” message (Down for Maintenance). If toggled to Down for Maintenance, a message field will display, allowing you to customize the text that displays on the maintenance page. For more information see Maintenance Mode.
 

Physical Dimension Settings

Physical dimension settings for weight and length, plus fields for decimal and thousands token, number of decimal places, and factoring dimension

  • Weight Measurements — Determines the weight measurement used when calculating the weight of physical products in your store. Available options are Pounds, Ounces, Kilograms, Grams, and Tonnes.
  • Length Measurements — Determines the length measurement used when calculating the dimensions of physical products in your store. Available options are Inches or Centimeters.
  • Decimal Token — Determines the token or character to use as the decimal separator for your product’s dimensions.
  • Thousands Token — Determines the token or character to use as the thousands separator for your product’s dimensions.
  • Decimal Places — Determines the number of decimal prices to display your product dimensions to.
  • Factoring Dimension — Determines the dimension that will be added up per product when generating shipping quotes. If Product Depth is selected, then shipping quotes would be based on these dimensions:
    • Width = Maximum width out of all products in the order
    • Height = Maximum height out of all products in the order
    • Depth = The sum of all depths of the products in the order when added together
 

How does Factoring Dimension affect how shipments are calculated? See Understanding the Shipping Calculator for more information.

 

Search Engine Optimization

Search Engine Optimization fields

  • Home Page Title — The page title for the home page of your store. If left blank, the store name which is set in Store SetupStore Profile, will be used.
  • Meta Keywords — Keywords that describe the content on your home page. (This field is strictly optional - keywords have been deprecated by all major search engines including Google, Yahoo, and Bing.)
  • Meta Description — A brief description of your store and home page.
  • WWW/No WWW Redirect — Determines whether or not your store’s URL will begin with www. If set to Redirect no WWW to WWW, when a customer goes to your site by typing yourdomain.com (no www) the www. will automatically be added to your store’s URL when the page loads.
 

HTTPS

Site-wide HTTPs is available to select plans

  • Site-wide HTTPS — Determines whether or not all pages of your store should be encrypted (served over HTTPS).

This feature requires a dedicated SSL, and is only available on select BigCommerce plans. For more information see Site-Wide HTTPS.

 

Search Engine Robots

Search Engine Robots

The Search Engine Robots fields allow you to control which pages you would like to prevent search engines from indexing. We do not recommend changing your Robots or Robots SSL text files unless you know exactly what you are doing. See Robots.txt File for more information.

 
 

Display Settings

Display settings control a range of things that appear on the storefront or in the control panel. They allow you to enable or disable many features such as Wishlists, Product Comparisons, and more. Display settings can be accessed in Store SetupStore Settings, under the Display tab.

The Display tab highlighted in Store Settings

User-added image

  • Product Breadcrumbs
    • Show One Only — Displays only the first category the product appears in.
    • Don't Show — Disables breadcrumb links from appearing on the product page.
  • Show Quantity Box for Products — This determines if a quantity box displays on product pages. If disabled, only 1 product at a time can be added to a customer's cart.
  • Enable CAPTCHA? — This determines if a CAPTCHA form must be filled out before customers submit contact forms, review forms, and the account sign-up form.
  • Enable Search Suggest? — This determines if spelling suggestions should be made automatically when customers are searching your store.
  • Auto Approve Reviews? — This determines if product reviews are approved and displayed on product pages automatically or if they require review and manual approval first.
  • Enable Wishlist? — This determines if customers are able to store products in wishlists to be purchased at a later date. Account creation must be enabled for this feature to work.
  • Enable Product Comparisons? — This determines if customers are able to select and compare two or more products on a single page.
  • Enable Account Creation? — This determines if customers are able to create store accounts which allow them to check out quicker, and access other account-specific features.
  • Enable Bulk Discount? — This determines if you are able to create quantity based discounts for individual products.
 

Blueprint-only Display Settings

Stores using a legacy Blueprint theme will see some additional settings relating to how many products appear on a page. For Stencil themes, most of these settings may be managed from the Stencil Theme Editor.

 

How can I tell I'm on legacy Blueprint or Stencil? To help identify the theme platform you are using, see Which Theme Platform do I have?

  • Featured Products — Determines the number of featured products to display on your store's homepage.
  • New Products — Determines the number of new products to display on your store's homepage.
  • Sale Products — Determines the number of sale products to display on your store's homepage. *Not supported on all themes.
  • Recent Blog Posts* — Determines the number of blog posts to display in your store's footer. Not supported on all themes.
  • Top Selling Products — Determines the number of top selling products to display on your homepage.
  • Products Per Page — Determines the number of products to display on category, brand and search results pages.
  • Product Reviews Per Page — Determines the number of reviews to display on each product page before displaying next and previous buttons to browse any additional reviews.
  • Cart Quantity Boxes — Determines whether quantity boxes are displayed as a dropdown list or a text box.
    • Dropdown List (Default) — Allows customers to choose quantities 1 - 30 from a list
    • Text Box — Allows customers to enter any quantity they'd like into an open text field
  • 'Add to Cart' Action — Determines what occurs after a customer places an item in their cart.
    • Show Confirmation in a Popup Window — Displays the Add to Cart confirmation message in a popup window without leaving the product page
    • Take Them to Their Shopping Cart — Leads client directly to your store's shopping cart page
  • Enable Tag Clouds?This is no longer in use.
  • Show Thumbnails in Cart? — This determines if product thumbnail images display on the shopping cart page.
  • Show Cart Suggestions? — This determines if complementary products are displayed when a customer adds a product to their cart. ‘Add to Cart’ Action must be set to Show Confirmation in a Popup Window. See Showing Cart Suggestions for more information.
  • Enable 'Customers Also Viewed?' — This determines if customer viewing patterns should be tracked and used to create lists of related products on each product page. See Related Products Panels to learn more.
  • Products Related By Views — This determines the number of products to show on the product page in the 'Customers Also Viewed' section. Set to 0 to track customer viewing patterns, but not show related products.
  • Enable Quick Search? — This determines if the storefront search field displays results as customers type.
  • Enable Product Tabs? — This determines if product details should be displayed in individual tabs on the product page or in an accordion. Not supported on all themes.
 

Control Panel

Control panel display settings

  • Use WYSIWYG Editor? — This determines if the WYSIWYG (What You See Is What You Get) Editor is shown when entering content for product descriptions, category descriptions, web pages and other areas of the control panel.
  • Show Product Thumbnails? — This determines if thumbnail images are shown on the Products › View screen of the control panel.
  • Timeout Window — This determines how long a control panel user can be idle before being logged out for inactivity (for security reasons). See Control Panel Timeout Window.
 

Category Settings

Category Settings section under the Display tab in Store Settings

  • Category Product List — This determines which products display on category pages. The available options are:
    • Show products from the current category only
    • Show products from child categories if the current category is empty
    • Show products from the current category and its children
  • Default Product Sort — This determines the default product sort order for all categories.
  • Menu Display Depth — This determines how many levels deep to show categories in the store's navigation.
 

Blueprint-only Category Settings

  • Category Display Mode — This determines how products are listed on category pages. The available options are:
    • Show products in a grid — products are displayed left to right with multiple products per row (based on theme)
    • Show products in a list — products are displayed top to bottom, one product per row, and each listing includes a portion of the product's description
  • Category Menu Style — Determines how product category navigation menus should display. The available options are:
    • Show categories in a flyout menu
    • Show categories in a simple list
  • Menu Fade Timeout — This determines how long the flyout menu should display after moving your mouse away from it.
  • Show Shop by Price menu? — This determines whether or not the Shop by Price menu is displayed on category pages.
  • Show Shop by Brand menu? — This determines whether or not the Shop by Brand menu is displayed on category pages.
 

Product Settings

Product Settings section under the Display tab in Store Settings

The Product Settings section determines whether or not certain product attributes are visible to your customers. The available options are:

  • Show Product's Price?
  • Show Product's SKU?
  • Show Product's Weight?
  • Show Product's Brand?
  • Show Product's Shipping Cost?
  • Show Product's Rating?
  • Show Add to Cart Link?
  • Default Pre-Order Message — This determines what message should be shown by default if products are configured to be available for pre-order. To place the product's release date in the message, use the %%DATE%% placeholder.
 

Syndication Settings

 

This feature is no longer available to new merchants. RSS functionality is not included in stores created after September 3, 2017.

Syndication display settings

The Syndication Settings section determines whether or not certain feeds are available to customers and feed aggregators. The available feeds are:

  • New Products Feed
  • Popular Products Feed
  • Featured Products Feed
  • Per Category Feeds
  • Product Search Feeds
  • Recent Blog Posts Feed
  • Enable Syndication Icons? — This determines whether or not RSS icons should display on your storefront. 
  • Products/Items Per Feed — This determines the number of items of products to include in each RSS feed.
  • Cache Files for — This determines the length of time to wait before updating RSS feeds. Set to 0 to disable (not recommended).

For more information see Using Syndication Feeds.

 

Quick View Settings (Blueprint)

 

Using a Stencil theme? Quick view display settings are controlled from the Stencil theme editor. If you have a Stencil theme enabled, you won't see Quick View Settings here.

Quick view display settings

While on a category, brand or search results page, the Quick View feature allows customers to see product information in a popup window without having to leave the page they are on.

  • Use Quick View? — This determines whether or not a “Quick View” button appears when a customer hovers over a product on a category or search results page.
  • Button Color* — This determines the background color of the Quick View button.
  • Gradient Color* — This determines what color the background color of the Quick View button should fade to.
  • Text Color* — This determines the color of the Quick View button’s text.
  • Button Text* — This determines the text that appears on the Quick View button. This default is "Quick View".
 

Customizing Quick View: Some Blueprint themes have the Quick View button styling declared in their CSS files and can only be updated via the CSS.

 

Image Settings (Blueprint)

The Image Settings section allows you to set image sizes and some additional settings for Blueprint themes. To navigate to your store's Image settings go to Store Setup › Store Settings, then click the Images tab.

 

Don't see the Images tabs? Stencil themes control product image sizes with the Stencil Theme Editor. Stores with a Stencil theme enabled won't see the Images tab.

 

Product Image Sizes

Product Image Size fields at the top of the Images tab

  • Storewide Thumbnail — Sets the dimensions for the storewide thumbnail image (width x height in pixels). This is the image used on Category, Brand, and Home pages of your store. The recommended size differs between themes.
  • Product Page Image — Sets the dimensions for the Product Page image (width x height in pixels), the main image on your product page. The recommended size differs between themes.
  • Product Page Thumbnail — Sets the dimensions for the small thumbnails (width x height in pixels) below your product image on the product page. Product Page Thumbnail also controls the size of product images included in Abandoned Cart Emails.
  • Product Zoom Image — Sets the dimensions for your product image when the shopper selects the Zoom action. We recommend using the maximum dimensions, 1280 x 1280, so that your shopper can clearly see the product. This setting must be larger than your Product Page Image setting, or there will be no visual difference.

Additional image settings

  • Show Tiny Thumbnails — Determines whether or not the small thumbnails below the main product image on individual product pages display.
  • Enable Image Zoom — Determines whether or not the large zoom image should display when customers hover their mouse cursor over the product image.
  • Display Product Images — Determines how large versions of the product image should be displayed; in a lightbox or in a separate window when clicked on.
  • Default Product Image — Determines what image, if any, should be used for your products if no other image is uploaded.
 

Category & Brand Images

Category and brand image settings

  • Categories Per Row — Determines the number of categories to display per row if category images are being used. On some themes this also changes how many products are displayed per row inside of categories. Note: Category images can only be applied to subcategories, not top-level categories.
  • Brands Per Row — Determines the number of brands to display per row on the All Brands page. On some themes this also changes how many products are displayed per row inside of brands.
  • Category Image Dimensions — Sets the dimensions of subcategory images (width x height). Subcategory images are not supported by all themes.
  • Brand Image Dimensions — Sets the dimensions of Brand images (width x height).
  • Default Category Image — Determines what image should be used for your categories if no other image is uploaded.
  • Default Brand Image — Determines what image should be used for your brands if no other image is uploaded.
 

Category image dimensions are applied when the category image is uploaded. If you change your category image dimensions, you'll need to re-upload your category image to see the changes.

 
 

Share Settings

Share settings show social media icons on products or blog posts so shoppers can share it on their social media page. Displaying these icons makes it easy for shoppers to share your products and grow your brand. Share settings can be accessed in Store SetupStore Settings, under the Share tab.

 

How do I link to my store's social media? If you're looking to add links to your store's social media pages, you'll want to go to Using the Built-In Social Media Icons. If you're looking to connect your store to facebook shop or Pinterest buyable pins, go to Channel Manager

 

Available share options

The sharing settings control what options your customers are provided with to share your products across different social media sites including Google+, Facebook, Twitter, LinkedIn, and Pinterest.

The Social Sharing Settings screen.

Click on a social network to turn on the sharing icon for that network. Click an active social network to deactivate sharing, and the button will be grayed out.

The social sharing icons are usually displayed on product pages below "Add to Cart" button, and on blog posts.

Example share icons on a BigCommerce storefront.

 

Enabling the Facebook "Like" button? In order to display the Facebook Like or Recommend button on your product and blog post pages, you must provide your Facebook user ID. See Adding the Facebook Like Button to Product and Blog Post Pages for detailed instructions.

 

More Options

The More options link allows you to configure whether or not Powered by BigCommerce appears in eBay and Sell on Facebook should you use them, as well as enable or disable Pinterest Rich Pins.

Save your changes before exiting.

The More options link and settings.

 
 

Date & Timezone Settings

The date and timezone settings allow you to control the internal time tracking used in your store's dashboard. This helps you keep a record of when orders come in and how dates are displayed. This is also how the store tracks when to end a discount or coupon offer if they had a time limit. 

Date and timezone settings can be accessed in Store Setup › Store Settings, under the Date & Timezone tab.

DST Correction

  • Your Timezone — The timezone where you are located. Determines times used when applying timestamps to orders and store logs.
  • Enable DST Correction? — If checked, this setting adds an additional hour to your timezone. Only enable when observing Daylight Savings Time. Note: This is a manual setting, and will need to be disabled when you are no longer observing Daylight Savings Time.
  • Display Date Format — The format used when displaying dates on your storefront.
  • Extended Display Date Format — The format used when displaying dates in your control panel.
 

Pro Tip! Any of the date formats can be customized by using the characters listed in the php.net/date format table.

 
 

URL Structure

Having descriptive URLs can help with SEO and improve your store's ranking in search engines. You can control how these are formatted in URL Structure settings. The default options are all primed to be SEO-friendly, but deciding which one is best for your business depends on your industry.

 

Be careful! Incorrectly modifying your store’s URLs can have a drastic impact on your SEO. If you are at all unsure about whether or not you should use custom URL formats, we highly recommend leaving them set to SEO Optimized (Short).

URL structure settings can be accessed in Store SetupStore Settings, under the URL Structure tab.

Product Page

 

URL Structure Settings

The product URL setting determines the structure of the URL when viewing an individual product page.

Product URL Settings

  • SEO Optimized (Short) — makes all your product's url only use the products name:yourdomain.com/product-name
  • SEO Optimized (Long) — adds the word Products in addition to your product name: yourdomain.com/products/product-name
  • SEO Optimized (Category) — includes the first category the product is placed in and the product name: yourdomain.com/category/product-name
  • Custom — allows you to configure the product URL structure by using placeholders.

The category URL setting determines the structure of the URL when viewing an individual category page.

Category URL Settings

  • SEO Optimized (Short) — all category URLS only use the category name: yourdomain.com/category-name
  • SEO Optimized (Long) — the url includes the word categories in addition to the category name yourdomain.com/categories/category-name
  • Custom — allows you to configure the product URL structure by using placeholders.

The web page URL setting determines the structure of the URL when viewing an individual web content page.

Web

  • SEO Optimized (Short) — only the web page title in the url: yourdomain.com/page-name
  • SEO Optimized (Long) — includes pages in addition to your page title: yourdomain.com/pages/page-name
  • Custom — allows you to configure the product URL structure by using placeholders.
 

Changing the URL Structure

Under URL Structure settings, you can apply changes to product, category, and web content page URLs.

Product URL Settings

1. When you have decided which option best suits your business, select it from the list. If you select Custom, see our instructions below on Configuring custom URLs.

2. Click Save.

3. Click Update Product URLs.

Update Product URL button

4. Select which URLs you would like to update. You can choose to update only URLs you have not customized or all URLs, including those you have already customized. Check the box if you want to create 301 redirects for old URLs.

The Update Product URLs pop up dialogue.

5. Click Update URLs. Once the updates are complete, click Close, then check your storefront pages to confirm that the URL changes have taken effect.

 

Configuring Custom URL Structure

You can use Custom URL structures to include placeholders that are not included in the default URL structure options, such as product SKUs. Incorrectly modifying your store’s URLs can have an impact on your SEO.

 

Be careful! Incorrectly modifying your store’s URLs can have a drastic impact on your SEO. If you are at all unsure about whether or not you should use custom URL formats, we highly recommend leaving them set to SEO Optimized (Short).

1. Select Custom.

The Custom URL option toggle.

2. Enter the custom URL format, using a combination of the available placeholders separated by forward slashes /. The custom URL string should also begin with a forward slash /.

Example of a custom product URL.

 

Placeholder Types

Each page type has a list of placeholders that are available to use. You can arrange them in any order.

Product Pages

  • %productname% — the name of the product
  • %category% — the first category this product appears in
  • %sku% — the product code/SKU
  • %upc% — the product UPC (Universal Product Code)
 

Can I show all the categories that contain the product? The Category placeholder will only show the first main category the product is listed in.

Category URLs

  • %categoryname% — the name of the category
  • %parent% — the name of the parent category

Web pages

  • %pagename% — the name of the page
  • %parent% — the name of the parent page

3. Click Save.

4. Click Update Product URLs and follow the prompts.

 
 

Search Settings

Seach Settings determines the behavior of the search bar that your shoppers see on your storefront. It can be accessed in Store SetupStore Settings, under the Search tab. These settings do not affect the search you would perform in your BigCommerce control panel.

For more information on steps you can take to make your store's search work to its full potential, see Store Search Best Practices.

Search Settings

  • Default Product Sort —  the order in which product search results display
  • Default Content Sort — the order in which information and blog post (news item) results display
  • Product Display Mode — the layout of product search results in either grid or list *
  • Results Per Page — sets how many search results to display before creating paged navigation to see additional results.*

* These settings only appear if you have a legacy Blueprint Theme on your storefront. Display Mode and Results per page are handled in the Theme Editor on Stencil themes. 

Search View Example:

Search View Settings

 

Search Suggestions

When someone is searching on your site, the search results page will often display a suggestion "Did you mean:" phrase. It can be good for misspellings, but it can also bring up unnecessary suggestions as you can see in the example below. It is possible to turn this feature off if you find it is not helpful to shoppers. 

Search Suggestion

1. Go to Store Setup › Store Settings, then click the Display tab.

2. Uncheck the Enable Search Suggest? setting, then Save your changes.

Enable Search Suggestions

These settings should help you cater to the behavior of your storefront's search bar to best help your shoppers find what they need.

 
 

Security Settings

Security settings control how long a registered shopper can remain logged in after a period of inactivity. For merchants that don’t require a specific inactivity timeout, the storefront will default to BigCommerce’s recommended security policy of 7 days.

Security Settings Tab

If your business has different requirements for this, then select customize the duration and enter the time frame necessary. It can be set to be in minutes, hours or days. The maximum duration is 31 days

 
 

Miscellaneous Settings

Miscellaneous store settings can be accessed in Store SetupStore Settings, under the Miscellaneous tab.

 

Email Settings

Email settings

  • Product Review Emails — Determines whether customers are automatically sent an email asking them to review the products they purchased. If enabled, the text field below allows you to configure how many days after an order is marked Shipped or Completed the email should be sent. See Managing Reviews for more information.
  • Forward Order Invoice — Determines if a copy of the order invoice should be emailed to the addresses entered below any time a customer completes purchase. You may enter multiple addresses, separated by a comma.
  • Use SMTP Server — Determines whether the store should use the default BigCommerce mail servers or a third-party SMTP server when sending email messages from your store. If Let me specify my own SMTP server details is selected, you will need to enter the SMTP hostname, username, password, and port. See Using a Custom SMTP Server for more information.
  • Administrator's Email — The email address where all system notifications should be sent. Only one address may be entered.

Email settings cont.

  • *Abandoned Cart Notifications — Determines whether or not customers are automatically sent an email when they abandon a cart.
  • *Abandoned Cart Emails — Determines whether or not you are sent an email when a customer abandons a cart. If enabled, allows you to configure how many carts should be abandoned before the email is sent, and whether or not the customer should receive no further abandoned cart emails after clicking the "Complete Order" link in the email.
  • *Converted Cart Emails — Determines whether or not you are sent an email any time a customer returns to complete a purchase after receiving an abandoned cart email.
  • *Send Emails To — Determines what email address abandoned cart emails are sent to.
 

Don't see Abandoned Cart Saver? This feature is available on select BigCommerce plans. See Using the Abandoned Cart Saver for more information.

 

Advanced Store Settings

Advanced store settings

  • Allow Purchasing — Determines whether or not customers can order from your store. If disabled, products will still be visible, but customers will not be able to add them to their cart.

Google Settings

Google settings (used for Google Maps)

  • Google Maps API Key* — Allows you to enter a Google Maps API key used to generate order location reports and maps on the AnalyticsStore Overview page.

* This feature is only available on stores using Classic Analytics.

 

Order Settings

Order settings (used for starting order number)

  • Starting Order Number — Determines the order number or ID of the next order placed.
 

Privacy

Privacy Settings (includes European cookie notification setting)

  • Turn on European Cookie Notification — Determines whether or not a notification stating that your store uses cookies to track visitor data should be displayed at the top of your store.
  • Notification Text — Allows you to configure the text that should display in the European Cookie Notification message if enabled.
 

Throttler

Throttler

  • Enable Throttler — Determines whether or not your store should restrict the number of product reviews a customer can post within a specified time frame. If enabled, the number of reviews and time frame can be configured below.
 
 

FAQ

How do I adjust image sizes for products?

To adjust the default size of images go to the Images tab if you have a legacy Blueprint theme. In Stencil themes, this is handled in the Stencil Theme Editor. See Image Settings (Blueprint) for more information.

If a setting is not available for my theme, can I adjust it somewhere else? 

For Stencil themes, it may be set in the Stencil Theme Editor. For some settings, it may require theme customization. Visit the BigCommerce Partner Directory or ask your question in the BigCommerce Community Ask a Design Partner Group for assistance.

How do I adjust my time settings for Daylight Savings Time?

Orders, store logs and other control panel events include a timestamp of when the event happened. These timestamps do not automatically adjust to correct for Daylight Savings Time (DST), but you can manually enable it in the control panel. When DST ends, you'll need to disable it.

When enabled, DST Correction will add one hour (+1) to your timezone.

How do I enable Daylight Savings Time Correction?

Go to Store SetupStore Settings, then click the Language & Date tab.  Check the box next to Enable DST Correction?, then click Save.

Check the box next to Enable DST Correction

Will my customers be logged out if they are using the storefront during the expiry period I’ve set? 

No. The timeout will begin after the customer’s last activity on your store. For example, if you have set a 24 hour timeout, that 24 hour period will start when the customer’s last activity.

When my customer is automatically logged out, will they lose the content of their carts?

No. Customer carts don’t expire at the same time that logins do. Even when the customer has been logged out, their cart will be available on the next log in.

How do I fix Incorrect Control Panel Timestamps?

If you notice that the timestamps in your control panel are incorrect, check the following settings.

Example Order Timestamp:

Timestamp highlighted in expanded order details

Under Store Setup › Store Settings, click the Date & Timezone tab.

Scroll to the Date Settings section and verify that the following settings are correctly configured.

  • Your Timezone — ensure that you have set the appropriate timezone for your business
  • Enable DST Correction? — if checked, 1 hour is added to your timezone’s time

The DST Correction setting should only be enabled when daylight savings time is being observed (generally from some time in March to November). When it is no longer being observed, you will need to uncheck this setting manually.

Check the box next to Enable DST Correction

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