Restoring your QuickBooks Online app
This guide will help you re-install your QuickBooks Online app in your BigCommerce store.
Re-installing QuickBooks Online
To start, log into your QuickBooks Online account and select the organization related to your BigCommerce store. Then navigate to Sales on the left side menu.
In this menu, identify the date of the most recent invoice. This will be important for the app configuration in BigCommerce. The invoices in QuickBooks Online may have been synced by the previously installed app or created manually.
Click install next to QuickBooks Online.
Follow the prompts to authorize QuickBooks Online to access your BigCommerce store.
Once connected, configure the workflow under the Manage tab according to your business needs.
If you are creating inventoried Products in QuickBooks Online, configure the Inventory Start Date.
With inventory set, go to the Sync tab on the top menu and turn on Automatic Synchronization. Select the Integrations Starting Date to a time AFTER the date of the most recent invoice from your QuickBooks Online account.
Finally, initiate the first new synchronization from the Manage tab and verify the data in your QBO account.
If there are any issues with Sync, check Reports in the Manage tab for troubleshooting. Contact our Support for further assistance at any stage in the process.