Pay by Cash on Delivery

You can set up your online store to allow your customers to pay you by cash on delivery by setting up a Cash on Delivery payment method. No payment gateway or merchant accounts are required for this offline method. When a customer places their order, they will be shown your instructions for how payment will be collected.

The order will be placed in Awaiting Payment status. When you receive the cash on delivery, you can manually set the order to the Awaiting Fulfillment or another order status as you process the order.

Setting Up a 'Cash on Delivery' Payment Method

1. Go to Store SetupPayments.

2. Click the plus sign (+) next to Offline Payment Methods.

Offline Payment Methods

3. Locate the Cash on Delivery method and click the Set up button beside it.

Cash on Delivery Setup Button

4. You will be taken to a new tab, where you can set up the Cash on Delivery payment settings. Fill out the following information:

  • Display Name — What will your customers see this option called during checkout? (Consider Cash on Delivery or Pay by Cash on Delivery).
  • Available Countries — Which customers should see the option to pay via cash on delivery? Only customers who enter a billing address within these countries will see this option. We recommend limiting it to countries within your region.
  • Account Information — This information will be displayed after your customer has completed checkout. Edit the text field to include instructions for how payment will be collected and any additional information.

Cash on Delivery Instructions

5. Save your changes. Your Cash on Delivery method is now set up. Try completing a test order to get an idea of how this will look to your customers and to identify any changes that should be made.

Editing Your Settings

After completing setup, you may want to go back and edit your Cash on Delivery payment method settings. Use the steps below to make changes.

1. Go to Store SetupPayments.

2. Click the Cash on Delivery Settings tab at the top of the screen. You can make your desired changes from here.

3. Save your changes.

Removing the Cash on Delivery Method

If you decide you want to remove the option to pay via cash on delivery from your store, you can follow the steps below.

1. Go to Store SetupPayments.

2. Click the plus sign (+) next to Offline Payment Methods.

Offline Payment Methods

3. Locate the toggle switch next to Cash on Delivery, and click on it once to turn it off. This will disable the Cash on Delivery payment method in your store.

Cash on Delivery Switch

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