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Ecommerce Analytics | Orders Report

The Orders report provides a snapshot of all orders placed on your site. It can help you gain a better understanding of how your orders break down into products, how they’re discounted, and the overall average order value (AOV). Monitoring these key statistics regularly and tracking any sudden drops or increases over time will help you understand how total orders are impacting sales growth.

The Orders Report can be viewed under AnalyticsOrders.

Top Line Statistics

Top line of Orders Report, showing an overview of Total Orders, Items Sold, Revenue, % Orders Discounted, and Average Order Volume

The percentages listed for each statistic show the change over the previous time period (e.g. this month vs. last month).

Metric Breakdown

Total Orderstotal number of completed orders in a given time periodsum (completed orders)
Units Soldtotal number of units of products soldsum (unique products across all completed orders)
Revenuesale price minus order discounts, item returns and item refunds. These are returns from orders that happened in the given time period, rather than only returns that happened in the time period.(sum (line item sale price - order level discounts) * qty)) - (sum (line item price for returned + refunded products from orders in the time period) * qty))
% Orders Discountedpercentage of all orders that were discounted at the order levelsum (completed orders discounted at order level) / sum (completed orders))
AOVAverage Order Value; the average amount of revenue from each completed order, not including returned and refunded ordersrevenue / (completed orders - returned and refunded orders)

Take Action with Data — Monitoring these key statistics regularly and tracking any sudden drops or increases over time will help you understand how total orders are impacting sales growth. This is a great spot to check the impact of any discounts or how adding/removing products from your shop influenced total orders.

Watching how these metrics move with each other can help you drive useful insights. Some questions to consider include:

  • Do total orders increase in relation to increasing products offered on your shop? Or are they inversely related?
  • Does offering greater and higher discounts increase Total Orders?
  • Does offering higher discounts increase or decrease your average order value (AOV)?

Taking a close look at these questions and watching how products and total orders are related is useful in identifying the right amount of products to list in your shop. If total products and total orders are inversely related, it could suggest that your customers prefer a simpler assortment.

Monitoring the impact of discounting on other metrics is key to tracking profitability. Total orders should increase as discounts increase to help offset the lower price point. AOV should also increase as customers are hopefully purchasing more with the discount than they would’ve without it. If you find that this isn’t the case with your shop, you might want to reevaluate whether discounting is the right option (and of course there are exceptions that fall outside this scenario where that would make sense.)

Orders Over Time Graph

The Orders graph charts completed orders over the selected period of time. The graph in purple shows the completed orders for your current date range, and the graph in orange represents the completed orders from the date range you are comparing with. Use your mouse to hover over a data point to view exact values.

The Orders Over Time graph in the Analytics - Orders report

If the graph is showing Today, the orders will be hourly and each calculation will be for the sum total of completed orders from one hour (e.g. 2-3pm, 3-4pm). If the graph is showing more than one day in the observe period, the orders will be daily and each calculation will be for the sum total of completed orders from one day.

Orders Table

The Orders table lists all orders from your store and can be sorted by clicking the arrows next to any column heading. Clicking the order number will take you to the Order Details Report, where you can find more granular information about that specific order.

Orders are reported in a table at the bottom of the Orders report. Clicking an order number will forward you to the Order Detail Report

  • Order # — the unique order ID in BigCommerce
  • Ordered — the date the order was created
  • Order Channel Attribution — the channel through which the order originated
  • Subtotal — the order subtotal excluding tax
  • Order-Level Discounts — the order discount dollar value
  • Shipping — the amount charged for shipping, excluding tax
  • Tax — the total tax for the order
  • Total — the order total, including shipping and tax

Order Details Report

This report shows you the product summary for a specific order, as well as who the customer was, how many items were ordered or the discount dollar value applied at the order level. You can use this chart to dig deeper into how individual items are selling and to monitor daily orders. All guest orders are lumped into an Anonymous placeholder customer.

Order details report


Have a question? Check out the Reports & Analytics section of BigCommerce's Community Answers.

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