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Offline Payment Methods

Offline Payment methods are ways to pay that do not require a credit card or a traditional payment gateways. These can be helpful alternatives to make payments attainable for shoppers. Collecting payment is not immediate in these methods.On BigCommerce, the options for Offline payment methods are Bank Deposit, Check, Money Order and Cash on Delivery. See Local or In-Store Pickup for details on how to take orders in your physical store locations. 

When the customer places their order, they will be shown the information and instructions you provide. The order will be placed in Awaiting Payment status. At the point when you receive the payment, you can manually set the order to the Awaiting Fulfillment or another order status as you process the order.

 
 

Setting up Offline Payment Methods

1. To set up an offline payment method, go to Store SetupPayments.

2. Click the plus sign (+) next to Offline Payment Methods to expand the list.

Expand offline payment methods

3. Click the Set up button beside the offline method that you want to use.

Bank Deposit "Set Up" button

4. You will be taken to a new tab, where you can set up the offline payment method. Enter a name to display at checkout, the countries this is available for, and any additional required information. 

Bank deposit settings

 

Want to add the order number? You can add the variable %%OrderID%% to add the order ID to these details. This variable will be replaced with the Order ID when viewed by a customer.

 
 

Bank Deposit

You can set up your store to allow your customers to make a payment directly into your bank account by setting up a Bank Deposit payment method. This payment method displays your bank account information and instructions to your customer after their order is complete. Because this is an offline method, no payment gateway or merchant accounts are required, although the order will need to be updated manually when payment is received.

  • Display Name — What will your customers see this option called during checkout? (Consider Cash on Delivery or Pay by Cash on Delivery).
  • Available Countries — Which customers should see the option to pay via cash on delivery? Only customers who enter a billing address within these countries will see this option. We recommend limiting it to countries within your region.
  • Account Information — This should include all the Bank account information necessary for the shopper to make a bank deposit payment. You can also include any further instructions. This text will shown after checkout and in the confirmation email sent to the shopper. 
 
 

Cash on Delivery

You can set up your online store to allow your customers to pay you with cash by setting up a Cash on Delivery payment method. You will need to specify an address for the shopper to send the payment. 

During setup, you will need the following the details for your Cash on Delivery payment settings.

  • Display Name — What will your customers see this option called during checkout? (Consider Cash on Delivery or Pay by Cash on Delivery).
  • Available Countries — Which customers should see the option to pay via cash on delivery? Only customers who enter a billing address within these countries will see this option. We recommend limiting it to countries within your region.
  • Delivery Information — This information will be displayed after your customer has completed checkout and in the confirmation email. Edit the text field to include instructions for how payment will be collected and any additional information.

Cash on Delivery Settings

 
 

Check

You can set up your online store to allow your customers to pay you by check by setting up a Check payment method. This payment method displays your mailing address and instructions for sending the check to your customer after their order is complete. When the customer places their order, they will be shown the information and instructions you provide. 

You will be taken to a new tab, where you can set up the Check payment method. Fill out the following information:

  • Display Name — What will your customers see this option called during checkout? (Consider Check or Pay by Check
  • Available Countries — Which customers should see the option to pay via check? Only customers who enter a billing address within these countries will see this option. We recommend limiting it to countries within your region.
  • Payment Information — This information will be displayed after your customer has completed checkout. Edit the text field to include your mailing address, who customers should make the check out to, and any additional instructions.

Check payment settings

 
 

Money Order

You can set up your online store to allow your customers to pay you by money order by setting up a Money Order payment method. When a customer places their order, they will be shown the information and mailing instructions you provide.

You will be taken to a new tab, where you can set up the Money Order payment method. Fill out the following information:

  • Display Name — What will your customers see this option called during checkout? (Consider Money Order or Pay by Money Order).
  • Available Countries — Which customers should see the option to pay via money order? Only customers who enter a billing address within these countries will see this option. We recommend limiting it to countries within your region.
  • Account Information — This information will be displayed after your customer has completed checkout. Edit the text field to include your mailing address and any additional instructions.

Money Order information

 
 

In-Store Payments

The final offline method is Pay in Store, which has your customers make payments at your physical store location. This is best used when offering In-Store Pickup.
 

  • Display Name — What will your customers see this option called during checkout? (Consider Money Order or Pay by Money Order).
  • Available Countries — Which customers should see the option to pay via money order? Only customers who enter a billing address within these countries will see this option. We recommend limiting it to countries within your region.
  • Payment Information — This information will be displayed after your customer has completed checkout. Edit the text field to include instructions for how to handle in-store payments. 

Pay in Store settings

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