Using BigCommerce Analytics
What We'll Cover
BigCommerce Analytics is a set of tools for reporting visitor metrics, identifying order trends, shaping merchandising strategies, and helping maximize the efficacy of your marketing campaigns. This means you have a comprehensive, end-to-end view of customer engagement and revenue across all of your marketing channels available in one place. By understanding your store’s performance, you will save time, resources and money.
BigCommerce Analytics is available on all newly created stores by default. If you have an older store using Classic Analytics, BigCommerce Analytics begins reporting from the time you switch over. To view historical data, you can toggle back to Classic Analytics. These reports will remain up to date even after BigCommerce Analytics is enabled.
BigCommerce Analytics Reports
- Store Overview Report — Access a comprehensive view of your entire business across all key metrics, view of your purchase funnel, abandoned carts, top products and sales by marketing channels.
- Real Time Report — Keep track of revenue, orders and on-site visitors second-by-second. Monitor in real-time the effects of any email campaign or new offer launched across social media channels.
- Merchandising Report — Keep track of sales by products, all the way down to the SKU level.
- Marketing Report — Access all of your marketing activity in one place, detailed down to each email campaign you send.
- Orders Report — View all orders in your business in detail with one-click access to the various aspects of each individual order.
- Customers Report — View your progress in bringing new versus repeat customers to your business. Click through to view all purchase behavior of any customer across their lifetime with your business.
- Purchase Funnel Report — Understand the shopping behavior of visitors to your site. Determine if people are getting stuck at various stages of the shopping experience.
- Abandoned Cart Report — Find the products that people are most often leaving in their shopping carts so you can A/B test with different product images, descriptions and prices.
- Abandoned Cart Recovery Report — View the details of successfully converted abandoned carts and the total value of the sales that have been saved.
- In-Store Search Report — Uncover what your shoppers are looking for and tailor their experience when using your in-store search functionality.
- Sales Tax Report — Keep track of which orders had taxes applied to them, the jurisdiction of those taxes, and the rate that was applied.
- Insights Report — This report, which is sold separately, analyzes your store data and makes suggestions for improving your conversion rate and customer loyalty.
What Can Data Help Me Do?
Here are just a few things BigCommerce Analytics can help you do:
- Access customer, marketing and merchandising performances all on one dashboard. This means you spend less time with your data, and more time putting its intelligence to use.
- Measure merchandising performance down to the SKU level. You can track an item’s performance down to the variant, and even use calendar date ranges to see if time of year impacts your sales.
- Discover and take action with customer segments. By uncovering things like your biggest spenders or what marketing channels bring you the highest valued customers, you can optimize your marketing campaigns to attract even more revenue.
Want to know more? Check out Making the Most of Your Analytics Reports to learn how to take action with your analytics data.
What Orders are Included?
Orders from the following origins are included in BigCommerce Analytics Reports. Note that non-storefront orders will NOT be included in the Purchase Funnel Report.
- control panel (manual orders)
- third party programs (API)
Eligible Order Statuses
Orders with the following statuses will be included in Analytics reports. This includes orders that have been archived.
- Awaiting Fulfillment
- Awaiting Shipment
- Awaiting Pickup
- Partially Shipped
Analytics reports do not count orders that are in the following statuses:
- Awaiting Payment
- Verification Required
Analytics not tracking? See, Troubleshooting | BigCommerce Analytics for troubleshooting steps and common questions.
A timestamp at the bottom of each report (except Real Time, Abandoned Cart Recovery, In-Store Search and Sales Tax Report) displays the last time the data was updated. The time zone can be changed by editing the date settings.
For example, let's say we're viewing the below timestamp at 1pm CDT. The timestamp states data up to 11:00 AM CDT is included. Thus, any activity that happened after 11:00am CDT will not be reflected in the report. Insights Reports are updated weekly or monthly, depending on the metric.
Date Range Selector and Comparison
Each report (except Real Time) includes a date range selector to display data from a particular time period. There are a number of preset date ranges you can choose from.
You can toggle on the NRF calendar, a 5-4-5 week calendar used by the National Retail Federation. Learn more about the NRF Calendar.
If you prefer, you can select a custom date range by clicking on Custom and selecting your dates from the calendar.
You can also compare your report to another date range. For example, you could compare the Revenue chart from the current month to date with the previous month within the same time period. When comparing, your current period will be marked in purple and your new period will be in orange. Each individual metric will display both the selected date range and the percentage change over the previous period.
You can choose any of the following comparison periods:
- Previous period (which uses the same preset or custom date you've already selected)
- Previous year
- Custom range
Some reports include graphs which will present extra data when hovering your mouse over a point on the graph.
Exporting Your Report
Accessing the Reports
With the exception of the Insights report, BigCommerce Analytics reports are available to all stores, regardless of plan. By default, only store owners can see the BigCommerce Analytics reports. To allow other users to see them, you can edit the users to give them access. Select the permissions located at the bottom of the "Sales Manager Permissions" list; each report is an individual permission.