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Installing Olark Live Chat

Olark Live Chat is a sales and support tool that enables you and your team to accept live chat invitations from visitors on your storefront. You can see who is visiting your site, what pages they are viewing, and survey them on their experience. Visit their site for more information on their product and sign up for an account. Olark offers both free and paid plans, as well as a free 14-day trial.

Locating the Olark Chat Code

Log in to your Olark account. Go to and copy the code next to HTML setup?

Olark chat code

Adding the Code to BigCommerce

1. Go to Advanced SettingsLive Chat, check the box next to Olark and click Save.

Olark Live Chat service option

2. Click the Olark tab that appears at the top of the page.

Olark Live Chat tab

3. Select I have an existing Olark account that I'd like to use.

Olark Live Chat account selection

4. Paste your live chat code in the Chat Code box and click Save. By default, the chat button/window will display in the bottom right corner of your storefront. It can be customized from your Olark dashboard.

Olark chat code in the Chat Code box

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