Installing Olark Live Chat
Olark Live Chat is a sales and support tool that enables you and your team to accept live chat invitations from visitors on your storefront. You can see who is visiting your site, what pages they are viewing, and survey them on their experience. Visit their site for more information on their product and sign up for an account. Olark offers both free and paid plans, as well as a free 14-day trial.
Locating the Olark Chat Code
Adding the Code to BigCommerce
1. Go to Advanced Settings › Live Chat, check the box next to Olark and click Save.
2. Click the Olark tab that appears at the top of the page.
3. Select I have an existing Olark account that I'd like to use.
4. Paste your live chat code in the Chat Code box and click Save. By default, the chat button/window will display in the bottom right corner of your storefront. It can be customized from your Olark dashboard.