Browse by Topic

Installing Olark Live Chat

Olark Live Chat is a sales and support tool that enables you and your team to accept live chat invitations from visitors on your storefront. You can see who is visiting your site, what pages they are viewing, and survey them on their experience.

Installing Olark Live Chat

You'll need to sign-up for an Olark plan before adding chat to your store. Olark offers both free and paid plans, as well as a free 14-day trial.

Stencil Themes

1. Log in to your Olark account, then go to https://www.olark.com/install.

2. Copy the code next to HTML setup?.

Olark chat code

3. In your BigCommerce control panel, go to Storefront DesignDesign Options, then click the Scripts tab.

4. Paste the Olark code in the Footer box. If you have any other scripts, be sure to paste your code above or below any existing scripts.

Olark code pasted into Footer box

5. Save your changes. By default, the chat button/window will display in the bottom right corner of your storefront. It can be customized from your Olark dashboard.

The default Olark chat button as it appears in the Cornerstone theme

Blueprint Themes

1. Go to Advanced Settings Live Chat.

2. Select Olark and click Save.

3. Click the Olark tab.

Olark settings

4. If you don't have an Olark account already, select I don't have an Olark account and would like to create one, then follow the provided instructions to create an account and copy the Olark code. If you already have an account, select I have an existing Olark account that I'd like to use. Follow the instructions to find your Olark code.

5. Copy the code in full.

6. Paste the code into the Chat Code text box, then Save. (If you had previously selected that you needed to create an account, you will first need to select I have an existing Olark account that I'd like to use).

By default, the chat button/window will display in the bottom right corner of your storefront. It can be customized from your Olark dashboard.

Was this article helpful?