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Uploading and Linking to a File in Your Store

When you want to provide a free download on your store, such as a free e-book, size chart or assembly instructions, you can link directly to a file on the product page or on its own web page. File types that you can upload include images, documents, and PDF files. This article covers how to first upload the file, then link to it via a Web Page or the WYSIWYG editor. Keep in mind that WebDAV has a limit of 512 MB per file.


Uploading a File

Connect to your store via WebDAV and double-click on the content folder.

Double-click the content folder


Did you know? In WebDAV, you can create subfolders inside the content folder to organize your files. You will need to include the subfolder name in any links, using the format of /content/subfolder/filename.pdf instead of /content/filename.pdf.

Drag and drop your file into the content folder. You may be prompted to re-enter your password. In our example, we're using "FileName.pdf".

Drag and drop the file into your content folder


Filenames are case-sensitive and should have no spaces. When creating a link in the steps below, ensure that the filename has no spaces and that the link matches the filename's letter case. You can rename the file after uploading it.

Now that you uploaded the file, there needs to be a way for your customers to access it. We will cover how to link to a file using a web page link and the WYSIWYG editor.  


Using a Web Page to Link to a File

You can use a web page to link directly to a file in your store's navigation menu, without using any coding. This is a good solution for sharing newsletters or brochures.

Go to Storefront  Web Pages, then click Create a Web Page.

Create a Web Page button highlighted on the View Web Pages screen

For This Page Will, select Link to another website or document.

Link to another website or document highlighted next to "This Page Will"

Assign the Page Name, and enter in the location of the file using the format /content/ (e.g. /content/FileName.pdf).

Web Page Details showing Page Name and Link (URL)

Save your changes. Your file link will appear in your site's navigation menu.


Using the WYSIWYG Editor to Link to a File

The WYSIWYG editor is available when creating a web page or editing a product description. This allows you to add links to files, such as standalone sizing charts or product support information.

Edit the product or web page content that you are adding the link to. Inside the Description or Page Content field, highlight the text that will be linking to the file, then click the Link button.

Highlight text, then click link button

In the Link URL field, enter the location of the file with the format /content/ (e.g. /content/FileName.pdf).

Enter the file location

Click Insert when finished. The linked text will now be blue and underlined. If you need to edit your link, click on it then click the Link button. Save your changes when done.

Click insert


Using the WYSIWYG Editor to Embed a Video or Audio File

The WYSIWYG editor can also be used to link a video or music file by embedding the data directly into the page. It's an alternative to integrating media from external sources, like Youtube or Vimeo.

Using the WYSIWYG editor for the page or product you're embedding media in, click the Insert/Edit Embedded Media icon.

Insert media button found in the WYSIWYG editor.

Choose either HTML5 Video or HTML5 Audio from the Type drop-down menu. Then in the File/URL field, enter the location and media file name using the format filename.extension (e.g. filename.avi).

General tab with the File/URL field highlighted.

Click the Advanced tab and enable Controls. This will add play and pause buttons to the media file.

Control tab with the Controls option highlighted and enabled.

Click Insert and Save when finished. The media file will now be embedded into your page.



Is there a limit to the size of files I can upload to WebDAV?

Yes, WebDAV has a limit of 512 MB per file.

How many files can I store in the content folder?

You can store up to 4,000 files in a single folder. If you are storing more files, we recommend creating one or more subfolders.

Why are my customers being asked to log in to view a file?

If you copied the URL with /dav in it, anyone wanting to view the file will be prompted to log into WebDAV. To prevent this, remove /dav/ from the URL.

What file types can I upload to the content folder?

Many common file types are supported in WebDAV, including PDFs, MP4 videos, and PNG images. Executable (.exe) files are not supported.

How can I link to a video or other file that exceeds the file size limit?

To link or embed a file greater than 512 MB, we recommend uploading your video to a third-party hosting service like YouTube and linking to it in WYSIWYG. You can also use one of the apps in the Images & Rich Media section of our App Marketplace to upload your video.

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